Associate Customer Strategy Lead

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Associate Customer Strategy Lead 

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.  
 
Location: Chicago or Cincinnati 

Hybrid Schedule: 3 days in office / 2 days at home weekly 

Job Summary  
We are seeking an Associate Customer Strategy Lead within our Strategy & Insights team.  As Associate Lead, you will work alongside a Customer Strategy Lead as Sales support and a customer point of contact with the Strategy & Insights team, communicating with internal stakeholders and external clients to address and bring evidence to respond to strategic questions.  You will assist in discovering data-driven insights and providing recommendations to support business decisions. Leveraging your strong relationship building and analytical abilities, you will collaborate with cross-functional teams to optimize brand performance and ROI, enhance customer experiences, and contribute to client retention and growth. 

This role acts reports into a Customer Strategy Lead and works consistently with cross functional support teams. Preference will be given to candidates with a combination of previous experience working within a digital healthcare marketing/media company – specifically responsible for using data to gauge marketing program performance. 

What You’ll Do  

• Functional Area Management  
• This position works with a Customer Strategy Lead to plan, execute, and deliver program performance metrics such as brand lift and ROI. Your ability to work with cross functional team on different input into this delivery is important.      
• Familiarity with statistics  
• While direct calculation and use of statistical methods and advanced analytics techniques is not required, the ability to interpret them to identify patterns, trends, and correlations is key. 
• Provide brand recommendations  
• Work directly with clients to determine their key determinants of success and provide recommendations to deliver. 
• Provide actionable insights  
• Translate data findings into actionable insights and strategic recommendations to improve decision-making processes and drive business performance. 
• Present findings  
• Communicate complex analytical findings in a clear and concise manner to both technical and non-technical stakeholders, including presentations, reports, and visualizations. 
• Continuously improve analytics recommendations  
• Stay updated on industry trends, emerging technologies, and best practices in analytics, and apply them to enhance the team's analytical capabilities and efficiency. 

 

What We Need  

• Bachelor's degree 
• 5+ years of experience in a data-driven roles  
• Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI) 
• Ability to mentor others: Open to mentoring employees at various career levels - helping them to think through the best approach to solving the issue at hand. 

Desired Qualifications  

• Experience in data driven role within sales and client support 

What You'll Need to Succeed  

• Business acumen  
• Demonstrated understanding of business operations, pharmaceutical industry dynamics, and key performance indicators (KPIs). Abili