Information Technology - Senior Director/Director Engineering, Retail Technology

THE BUSINESS

We are Everyday Luxury™.

It's what we do and how we do it — together.

It's working alongside world-class talent in pursuit of world-class results.

It's maximizing your potential in a high-performance culture.

It's knowing that wherever you are, you belong.

It's elevating your world — and the world of those who love and will love Aritzia.

It's You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.  

THE TEAM

The mission of the Retail Technology Department is to design, build, deliver, and operate robust, efficient, and scalable technology solutions that align with the strategic objectives of Aritzia’s Retail business.

THE OPPORTUNITY

Aritzia is growing, and our Retail Technology team is growing with it. This is a unique opportunity to lead the engineering engine powering Everyday Luxury within the four walls of our boutiques. As the Senior Director/Director, Engineering for Retail Technology, you will be the champion of “how” and “how well” we build – ensuring that the technology behind the scenes is as seamless and elevated as the boutique experience itself. You will lead the technical execution of our retail roadmap, ensuring our systems — from store operations to omnichannel integrations — are scalable, resilient, and, above all, simple. You will act as a strategic bridge, partnering with cross-functional digital teams to ensure seamless client journeys like BOPIS, while relentlessly removing technical friction for our Style Advisors. With people at the heart of everything we do, you will support your high-potential team to grow rewarding careers at Aritzia — while enjoying one yourself.

THE ROLE

As the Senior Director/Director, Engineering, Retail Technology, you will:

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies, ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools, with a goal to reduce cognitive load for associates in our boutiques, returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS, Handhelds, and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure, seamless payments.
• Orchestrate omnichannel integration – act as the primary technical partner to the Digital team, ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an “Edge-first” store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

THE QUALIFICATIONS

The Senior Director/Director, Engineering, Retail Technology has proven and best-in-class skills, applicable certifications, education and/or experience

• Retail and payment expertise: Expert understanding of the software and hardware lifecycle in a premium retail environment, including POS, Payment Terminal standards (PCI/P2PE), and Clienteling.
• Advanced device management: Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Omnichannel diplomacy: Proven ability to influence and collaborate with peer engineering orgs (i.e., Digital) to achieve shared outcomes without direct authority.
• UX-minded engineering: A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Operational rigor: Strong understanding of SRE, automation, and observability (e.g., Datadog, New Relic) in a global, high-uptim