Structured Business Service Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Structured Business Service Specialist to join our team in Omaha, NE office. This role cane be on-site or hybrid, with at least two days per week in office.

As a Business Service Specialist, you’ll play a key role in Pacific Life’s growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance . You will fill a new role that sits on a team of 18 people in the Consumer Markets Division.
 

How you will make an impact:

• Meet department productivity and quality standards. 

• Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients. 

• Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.

• Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.

• Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.

• Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.

The experience you bring:

• 2-3 years of experience in a customer service-focused role, preferably financial services.

• Effective critical thinking and problem-solving skills

• Strong verbal and written communication skills

• Commitment to driving an industry-leading customer service experience    

• Comfort navigating across multiple technology platforms

• Ability to work effectively within a fast-paced team environment

What makes you stand out:

• A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning

• Ability to read and interpret customer requests that may appear in inconsistent or varying manners

You belong at Pacific Life
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$22.46 - $27.45

Your Benefits Start Day 1