Customer Training Specialist

<p>At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.</p> <h3><strong>WHAT YOU'LL WORK ON</strong></h3> <p>The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey—from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You’ll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale.</p> <p>This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams.</p> <h3><strong>RESPONSIBILITIES</strong></h3> <ul> <li>Deliver engaging, product-focused training sessions to customer teams during and after onboarding</li> <li>Develop and maintain structured curriculum outlines tailored to various personas and training formats</li> <li>Coordinate with Onboarding, Professional Services&nbsp; and Customer Success teams to align training content with client needs and implementation timelines</li> <li>Design and deliver webinar-style trainings to address recurring customer questions in a scalable format</li> <li>Design and deliver virtual classroom training tailored to various personas</li> <li>Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization</li> <li>Serve as a subject matter expert in Qualia’s product to confidently lead training across all customer tiers</li> <li>Track training activity, attendance, and customer feedback to continuously improve delivery and content</li> </ul> <h3><strong>YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH</strong></h3> <ul> <li>3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments</li> <li>Proven ability to facilitate engaging live and virtual training sessions for diverse audiences</li> <li>Willingness and ability to travel up to 50% of the time for onsite customer training, internal meetings, and busine