Program Director-Medical Leave of Absence

Amazing Opportunity and Great Place to Work!

Come make a difference and consider this unique opportunity to step into a rewarding career.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

About the Role

As the Program Director, you will oversee a team delivering disability and leave management services. This key role demands effective client engagement and team leadership abilities. Your responsibilities include ensuring top-notch and compliant leave of absence services, promoting excellence and client satisfaction, and nurturing internal colleague engagement.

This role is remote with regular travel to the client office in Jersey City, New Jersey.

Responsibilities

• Leading and managing all aspects of Short-Term Disability (STD), Family Medical Leave, Company Leaves, and Medical Accommodations.
• Driving a culture of excellence, resulting in high client satisfaction and internal colleague engagement.
• Developing and execute innovative operational strategies using data and analytics to measure and improve performance.
• Overseeing financial and contract management, including negotiations.
• Ensuring that an effective system of regulatory compliance and internal controls have been maintained.
• Recruiting, managing, growing, and retaining a high performing team.
• Delivering exceptional cross-functional collaboration with key partners across the organization. Partners include: IT, Best Practices, Customer Service, Finance, Compliance, Account Management and Chief Medical Officer.
• Serving as primary point of contact for the client leadership team and holds a key.

Requirements

• Possess a comprehensive knowledge of disability and leave concepts, products, and claim management practices and principles.
• Demonstrate leadership experience in business operations including disability claims and ADAAA claims. Additionally, motivate a diverse team, including physicians, and mentor and inspire colleagues.
• Display exceptional communication and relationship-building skills.
• Exemplify a focus on operational excellence, leveraging technology, data, and analytics to drive service efficiency.
• Implement performance management cycles. This includes establishing performance metrics with clear systems of measures and accountabilities that drive results.
• Have a bachelor’s or higher in education with a preference within a clinical background.
• 3+ years in a leadership role.
• 7+ years of operations/best practice experience in absence, disability, or benefits administration.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health cove