Mission Support Ground Field Service Manager (Onsite)

Date Posted:

2024-10-02

Country:

United States of America

Location:

HMA03: ISR Systems - Westford HO 7 Technology Park Drive, Westford, MA, 01886 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon’s Global ISR Sensors & Software group is a world leader in high altitude electro-optical, infrared, multi-spectral imaging sensors and ground support systems, employed by the U.S. and foreign military in time critical intelligence, surveillance, and reconnaissance operations. Our passion is to support the Warfighter and this demands excellence in everything we do, from the talent we recruit to the highly engineered systems we deliver.

We are actively searching for a Mission Support Ground Field Service Manager to serve as a systems administration subject matter expert to the customer for all support requirements in a fast-paced distributed ISR environment. Responsible for image quality analysis, data flows, troubleshooting and implementation of corrective actions while monitoring the health and status of equipment. Mission Support serves as the first responder to all issues related to the Raytheon product line by executing various system administration functions.

What You Will Do

• Monitor the health and status of the equipment.

• Respond to all issues related to the Raytheon product.

• Responsible for maintaining complex customer’s systems to include:

  • Integration

  • Testing

  • Troubleshooting

  • Implementation of corrective actions

• Personnel must be flexible enough to perform multi-shift/overtime requirements with little or no notice & will be 100% on-site at customer location in South Korea. *Home Location will be updated based on candidate selected of record.

Qualifications You Must Have

• Typically requires Bachelor’s degree and 8 years’ of prior related work experience, an Advanced degree in a related field and minimum 5 years’ of prior related work experience, or in absence of a degree, 12 years’ of prior related work experience is required.  

• UNIX / Linux system administration and scripting experience.

• Experience in avionic system maintenance and/or operation.

• Active and transferable U.S. government issued Top Secret / SCI security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Possess or obtain a CompTIA Security+ certification.

• Experience providing viable courses of action to the customer based on timely assessment and analysis.

• Integrity, reliability, and dedication in a team environment.

• Ability to read and interpret schematic diagrams, system data flow charts, and technical descriptions of the systems.

• Ability to effectively use general and specialized test equipment to check-out and troubleshoot systems.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

• This position offers relocation based on candidate eligibility.

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

• We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

• Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employ