Manager, Field Service

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

$75,000 per year$75,000 per year

 

Job Summary

Our mission at Flagship Lab Services is to provide ongoing quality service and support to sustain innovation in the biotechnology industry. Our team consist of service professionals who have the drive, knowledge and proficiency to support our company to move forward with its goals.

Job Description

Overview

This is an opportunity to grow your field service career in an innovative, team-oriented environment. Our exclusive best-in-class service training and relationship-based service process enables you to build lifelong relationships and a rewarding, long-term career.

We are looking for ONE (1) Full-Time Service Technician Manager. This full-time position requires you to perform on-site calibration, validations, preventative maintenance and repairs in-house or at our client facilities . The candidate will use their troubleshooting, repair and calibration knowledge to complete the service and strive for total client satisfaction. Flagship Lab Services will provide a vehicle, gas card, phone, tablet, computer and tools once the service technician clears through his/her probationary period.

Job Requirements

• Minimum (5) years technical field experience with a proven track record of technical resolutions.
• Preferred (1) year laboratory related experience. Previous leadership experience of a team of 5 or more .
• Calibration experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance).
• Validation experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance)
• Electrical capabilities
• Refrigeration experience a plus.
• Working knowledge of ISO/IEC 17025, ISO 9001 and OSHA preferred.
• Any technical mechanics (HVAC, motors, electrical, etc.) experience preferred.

Education

• High School diploma or equivalent

Responsibilities

• Manage a team of Field Service Technicians and associated support personnel
• Perform calibrations, repairs and validations of laboratory equipment to ISO 17025 standards.
• Troubleshoot issues with equipment using various tools such as multimeters, thermometers, process calibrators.
• Complete all documentation associated with service order.
• Develop calibration procedures to meet the customer requirements while supporting traceability of the measurements.
• Maintain all equipment and standards per SOP's.
• Seek and facilitate sales of equipment when the opportunity is available.

Benefits

• Health Insurance
• 401k (Match 3%)
• Paid Time Off
• Holiday Pay

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!