SVP, Product – Platform, AI and Value-added services

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The SVP, Product will lead the vision, roadmap, and execution of Acquiring and Data platform and Value-added services. This leader will be at the forefront of shaping the strategy to leverage AI to drive innovation and product led growth through the adoption of value-added services (VAS). This role is ideal for a strategic, hands-on product leader with deep expertise in AI, payment processing, cloud, data, and SaaS.

· Payment Platform – Own the vision and roadmap for Elavon’s(MPS) core acquiring platforms globally.

· Grow VAS monetization – own strategy and roadmap for value-added products such as fraud tools, tokenization, lending, surcharging, data services, and embedded payouts and bring to new value-added services.

· AI-First leadership – Lead with an AI-first mindset to create the necessary tools required to migrate customers from legacy platforms and refine and accelerate the evolution of value-added services.

· Elavon Data Platform – Drive the strategy and roadmap on the core acquiring and Elavon Data platform to drive adoption internally as well as the evolution of new AI powered value-added services

· High Performance Team Leadership: Manage a team of talented product managers driven to gain a deep understanding of merchants and partners to generate new ideas on solutions to drive growth.

· Cross-functional Collaboration: Work closely with sales, marketing, engineering, UX/UI design risk and customer support teams to deliver exceptional product experiences and accelerate product adoption

· KPI Monitoring: Define, analyze, and communicate key metrics and business trends to stakeholders. Ensure alignment of product enhancements with business goals.

· Executive & Stakeholder Communication: Ensure alignment with internal and external stakeholders by regularly communicating product plans, benefits, and results. Effectively present to Senior executives on product strategy, update on progress and performance

Product Management

Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning, and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

As a Product Manager, you will:

• Identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements.
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
• Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

Preferred qualifications, capabilities, and skills:

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design system