Private Access Specialist - Experience Ambassador

Job Description

Wynn Las Vegas is in search of a brilliant Ambassador to elevate guest service levels, enhance recognition and personalization across the business. To build long lasting relationships with guests.

Guest Experience

• Accountable for ensuring anticipatory and seamless guest experience during booking, pre-arrival, arrival, stayover, and departure, such as booking needs, transportation, and dining reservations, meet & greet, room allocations & inspections, amenity delivery, and special requests.
• Monitors and responds to messages in PA mailbox during business hours. 
• Acknowledges and actions all booking inquiries and requests within two hours.
• Creates and plans guest itineraries.
• Ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly, and accurately across the business. 
• Organizes, plans, and delivers recognition and personalization based on guest dossier and context of the visit.
• Facilitates recognition across property. 
• Constantly seeks to know and understand each guest and their needs.
• Resolves and acts on guest feedback and special requests in a timely manner.

Systems & Processes:

• Maintains immaculate guest dossiers across all systems.
• Transfers guests’ knowledge from all systems to Empower.
• Accurately completes shift checklists. 

Culture:

• Ensure all guests and employee interactions are in accordance with Forbes 5-Star standards.
• Actively promotes and uses the Company’s Core Values to lead by example. 

Qualifications

• Bachelor degree in related disciplines
• Minimum of two (2) years of luxury hotel management experience
• Extensive knowledge of Property Management Systems: Salesforce, Patron, Opera, HotSoS, Alice, Seven Rooms, Microsoft Office application tools (Outlook, Excel, Word, PowerPoint)
• Outstanding written and verbal communication skills

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.