Vice President, Customer Experience

Description

Nextworld, named #1 “Best Place to Work” in 2020, 2021, and 2022 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center and is looking to hire a Vice President, Customer Experience to lead the charge in building a world-class, customer-obsessed pre-sales and post-sales organization.

In this visionary and strategic role, you will lead and elevate our end-to-end customer journey.  You will be responsible for designing and executing a comprehensive presale and post-sale customer experience that maximizes client value, drives satisfaction, and fosters long-term loyalty.

You will oversee cross-functional teams across Presales and Customer Success, while collaborating across Support, Onboarding, and Customer Education to create seamless and impactful experiences for our enterprise clients.  This is a pivotal leadership position that demands a customer-obsessed mindset, deep enterprise software expertise, and a proven ability to align people, processes, and technology to deliver exceptional results.

Responsibilities: 

• Define and champion the customer experience vision for Nextworld, establishing clear goals, KPIs, and strategic priorities.
• Lead, mentor, and scale high-performing teams across all customer-facing functions, fostering a culture of excellence,      accountability, and continuous improvement.
• Leverage data and customer insights to identify trends, uncover pain points, and inform experience-driven innovation.
• Develop and implement scalable programs and processes to improve customer engagement, retention, and satisfaction throughout the customer lifecycle.
• Serve as the voice of the customer internally, influencing product development, marketing, and sales strategies based on customer feedback and experience data.
• Stay ahead of industry trends and best practices, introducing innovative approaches that differentiate our customer      experience and deliver tangible business impact.

Requirements

Minimum Qualifications: 

• Bachelor’s  degree in Business, or a related field, MBA preferred, or a combination of education and equivalent work experience.
• 10+ years’ progressive leadership experience in customer success, support, or related fields within the enterprise software space.
• Proven track record of driving customer experience transformation at scale.
• Strong strategic thinking, analytical, and communication skills.
• Deep understanding of SaaS business models, customer success metrics, and lifecycle management.
• Ability to collaborate cross-functionally and influence at all levels of the organization.

Starting Salary Range:  $250,000 – $280,000 per year + Incentives

About the Team:

We build the no-code enterprise application platform (a.k.a. “EAP”) that is used by Nextworld’s customers and partners to create and run enterprise-grade business solutions. We have a knack for abstracting complex technical concepts into no-code facilities that are straightforward to use. The Platform allows for the development and execution of involved, integrated business applications — complete with workflow, business logic, eventing, external callouts, notifications, various user experiences, artificial intelligence, and more. Examples of applications suites built on the Platform are enterprise financials, sales, inventory, manufacturing, and real estate. 

To see more of the product, including the Platform, and many application suites built on it go to https://www.nextw.com/.

Benefits of this Role:

• Eligible for discretionary bonus program 
• Participation in Nextworld’s Flexible Vacation Time (FVT) program 
• Hybrid work schedule 
• Eligible for discretionary employee equity program 
• 100% employer-paid plans for Medical, Dental & Vision
• 401(k) Plan with employer match 
• Health Savings Account 
• Life Insurance 
• Professional Development Reimbursement 
• $50 food monthly food credits for onsite market 
• Free fully catered lunches every month

Position located in Greenwood Village, CO. Nextworld's hybrid model has co-location in-office