Customer Service Specialist

Salary/Position Classification

• $43,000.00 annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): Yes

Purpose of Position

This position is responsible for providing support and customer service for UND Conferences, Camps & Events, assisting with registration site set-up, payment processing, running reports from event planning software, assisting arrange on-site logistics, attend on-site events, and assist with attendee and client communication. The Customer Service Specialist will also work closely with instructors, students and third-party vendors for all Office of Extended Learning programs to ensure their needs are met, and this position will provide assistance to OEL staff with scheduling, mailing, and ordering.

Duties & Responsibilities

Provide customer service for Conferences, Camps & Events (CCE) to support the work of the Office of Extended Learning, TTaDA, the University of North Dakota, and outside Conference Clients.

• Serve as the primary point of contact for CCE coordinators, attendees, and external clients regarding OEL-managed conferences, camps, & events.
• Answer phone and email inquiries, providing timely and accurate responses regarding payments, registration, and schedules.
• Assist and schedule meetings with CCE staff and clients, as needed.
• Monitor the UND CCE email account and answer questions in a professional and timely manner.
• Assist with event registration site setup, payment processing, and attendee communications.
• Maintain attendee registration reports and communication with the owner of the event.
• Order and maintain office supplies for Conferences, Camps & Events.
• Manage document filing and data related to Conferences, Camps & Events.
• Handle mailing tasks related to event materials, participant documents, and follow-up communications.
• Process payments for attendees, external clients, and vendors for registrations.
• Assist with daily payment reports and other event reports, as needed.
• Assist with running registration reports for current registration sites and email to event contact person, as outlined in the CCE Agreements.
• Utilize event management system and University financial process to assist with payment collections and reconciliations.
• Schedule additional meetings as requested by Associate Director and Coordinators (e.g., advisory committee meetings, special events, academic meetings, etc.).
• Prepare and distribute agendas, as needed.
• Take minutes during meetings, as needed.
• Assist with approval forms for UND Campus events and work with safety, parking, catering and other campus partners on behalf of CCE.
• Assist CCE staff in maintaining equipment checkout processes, maintain check-out records, and record return of CCE equipment that has been checked out.
• Assist the Logistics Assistant in name badge printing for each event, as needed
• Provide exceptional customer service and on-stie support to CCE staff, clients and on-site attendees at conferences, camps and events, as needed. 

Provide customer service and program support to the OEL coordinators and directors, OEL students, OEL instructors, and third-party vendor representatives, serving as a back-up within the department.

• Assist with coverage for the Nutrition and Foodservice Professional Training Program (Dietary Managers/DM), as needed
• Maintain students’ records by entering documents into Perceptive Content.
• Assist with coverage for Professional Development for Educators (PDE)
• Assist with coverage for Personal and Professional Development (PPD)
• Assist, as needed, with mailing tasks 
• Assist in ordering and organizing office supplies, as needed for OEL and TTaDA.
• Assist with Scheduling Monthly Meetings
• Prepare agendas, take minutes during meetings, as needed. 

Participate as an active team member within the Office of Extended Learning and the University as a whole.

• Uphold the mission, vision, and values of OEL, TTaDA and UND.
• Attend professional development activities as appropriate and in balance with work responsibilities.
• Demonstrate to others the professional conduct expected of all Extended Learning team members.
• Work with other OEL team members to create timelines, procedures, and processes that can improve efficiencies and overall OEL team cohesiveness.
• Maintain a high level of productivity.

Required Competencies

• Demonstrated excellence in customer service.
• Self-starter, motivated and abl