Retail Operations Manager

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. 
The Retail Operations Manager will play a crucial role in overseeing and optimizing store operations to enhance stores’ profitability & efficiency, customer satisfaction, employee engagement/safety and overall business performance. This position will focus on tactical operational duties as well as foundational loss prevention functions, enabling store leadership to concentrate on strategic initiatives and retail growth. 
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.  This position will report into the VP of Stores.
What you get to do every day: 

Communication:

• Own the store communications channels, including generating & editing the content for newsletters, directives, promo changes, and surveys. 
• Represent Retail POV cross-functionally in meeting/calls/digital correspondence. 
• Act as an advocate/liaison between Retail & functions/departments which directly support Retail, such as IT, Finance and Facilities/Supplies. 

Operations:

• Manage store task load, including gatekeeping & calendar management as well as labor calculations/payroll requests. 
• Take point on POS issues such as promotions/pricing, OS updates, and store systems partnership. 
• Manage the store operations budgets by preparing & assessing reports, processing invoices, analyzing store expenses, reviewing P&L’s, and planning contests/incentives. 
• Coordinate tech rollouts, potentially including order management and omni-fulfillment systems.

Loss Prevention:

• Develop, implement and manage strategies to minimize loss in the stores, protect the safety of the store staffs and maximize operational efficiency.
• Conduct regular auditing - including reporting on POS transactions, banking & cash handling, alarm systems, CCTV, and other compliance areas. 
• Partner with store leadership on investigations by conducting research and presenting findings/recommendations. 
• Oversee vendor relations, including guard services, banking, LP hardware & tech accounts.
• Plan, support the execution of, reconcile, and report on physical inventory. 
• Manage incident reports - including tracking, compliance, and response. 

Administrative:

• Ensure visibility/presence in the office during the store/travel time of store leadership. 
• Coordinate meeting/call agendas and logistics.
• Maintain SharePoint, including policy/procedure documentation and training tools. 

What you bring to the role:

• 5+ experience in retail operations, store management and loss prevention. 
• Strong organizational, analytical, problem-solving and multitasking abilities. 
• Excellent communication and interpersonal skills. 
• Capacity to work collaboratively with various departments. 
• Proficiency in store systems and technology.  

What’s in it for you?

• PTO  
• Medical/Dental/Vision and a variety of supplemental policies available  
• Company 401K match 
• Company Health Spending Account (HSA) match 
• Company provides group life insurance at no cost  
• COBRA reimbursement for salaried employees until health insurance eligible  
• Paid Holidays  
• Birthday off with pay! 
• Pet Insurance 
• Generous employee discounts 

What our interview process looks like:

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: 
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us! 
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. 
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your pr