Information Technology Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The fifth largest in the US, the Philadelphia Police Department services 6,500 sworn personnel in an environment that is technology-forward. Utilizing desktop, mobile, and cellular apparatus and cutting edge software, it strives to use all tools at its disposal in its crime-fighting efforts.  From its new headquarters, there is a state-of-the-art tier 3 data center, along with ergonomic workstations for the IT staff, IT is at the forefront of these efforts.  The Information Technology Manager oversees the greater part of the IT operation, including the Applications and IT Support teams along with direct engagement of Police personnel.  Consulting with the Director, Information Technology, this role supports the Platform Engineering team, as well as the administrative and budgetary functions of the entire staff.  This position reports to the Director, Information Technology.

Essential Functions
    Determine the goals of IT initiatives within broad outlines provided by OIT executive management and Police Department echelon.
    Manage the work efforts of the Applications, and IT Support teams, including the Service Desk.
    Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
    Review/evaluate requests for purchases of hardware/software for feasibility and necessary funding
    Forecast costs, equipment, overtime and personnel needs for projects and programs as required and related to Police Department MIS operations.
    Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
    Establish and maintain relationships with both internal and external clients utilizing Police Department information technology resources.
    Uphold IT standards, policies, and procedures including CJIS requirements
    Stay abreast of the latest developments in MIS technology.
    Determine staff development requirements and ensures technical support staff receives suitable training.
    Monitor and provide status updates for activities related to Police IT operations and staff assignments.
    Other related duties as assigned.

Competencies, Knowledge, Skills and Abilities
    Experience with enterprise system implementations and solution architecture 
    Working knowledge of SDLC activities with a focus on Continuous Improvement
    Ability to make decisions and recommendations on technology strategies 
    Ability to learn quickly in a dynamic environment. 
    Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technica