Airport Business Manager II- Employee Services

Salary range: $83,984-$104,980 Posting expires: December 11, 2024   General Description and Classification Standards   The Business Services Unit is seeking a highly organized and proactive leader to oversee the Employee Services Team. This position is responsible for managing several key administrative functions within the department, with a primary focus on position management, vacancy tracking, and fostering strong collaboration with Human Resources and other business units. The ideal candidate will be a strategic thinker with the ability to drive initiatives that enhance operational effectiveness, foster collaboration, and elevate team performance.
  Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.   • Provide direction, support, and mentorship to staff to maintain high standards of performance and service delivery. • Foster a culture of continuous learning and development by identifying skill gaps and implementing training opportunities for the team. • Analyze current workflows and identify opportunities for process improvements. • Ensure clear documentation of processes and procedures, establishing efficient and repeatable systems for managing vacancies. • Develop and manage reports and dashboards to track key metrics related to position management, vacancy tracking, and team performance. • Ensure that all Employee Services functions are executed efficiently, meeting established performance standards and deadlines. • Work closely with Human Resources to continuously assess and enhance the onboarding and offboarding processes. • Collaborate with various business units to identify training needs, gaps in skills, and areas for improvement within their teams. • Provide guidance and support in the development and refinement of training programs that align with both departmental goals and overall organizational objectives.   Leadership Expectations Typically has management and/or skills development responsibilities. Routinely provides work group leadership, guidance, and/or training to less experienced staff.
  Knowledge, Skills & Abilities • Ability to take initiative, anticipate challenges, and develop strategies that support long-term success. • Ability to lead through change and adjust strategies to effectively respond to shifting business demands. • Ability to identify areas for improvement, streamline processes, and implement effective solutions based on data and analysis. • Excellent communication and interpersonal skills, with the ability to build relationships and facilitate cross-functional collaboration. • Strong leadership and management expertise.  • Effective time management for both self and others, utilizing logical reasoning to evaluate the strengths and weaknesses of various solutions, conclusions, or approaches to challenges. • Self-motivated and proactive, with the ability to work independently and drive continuous development and improvement. • Analyze data utilizing a variety of complex processes • Develop and maintain positive working relationships and provide clear and concise direction • Exceptional service orientation and commitment to meeting customer needs.   Supervision Received • Reports to the Airport Assistant Director, Business Services • Works under very general supervision; may work independently with responsibility for an assigned function or program  
  Minimum Qualifications • Bachelor’s degree in business, public administration, finance, accounting, or related field • 5 years of leadership, management or aviation experience is required • Strong communication and interpersonal skills • Ability to manage multiple tasks and deadlines efficiently • Strong focus on customer service • Strategic thinking abilities • Proven experience providing operational support as a HR liaison.    Preferred Education & Experience • Master’s degree in business, public administration, finance, human resources, accounting or related field • 5-8 years of professional experience in administration and budgeting   Licensures and Certifications Candidate will be expected to have licensure or professional certifications appropriate to the position if necessary.
  Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.   It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their di