Career Coach- Remote Opportunity (Work from Home)

Job Title: Career Coach- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary:

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities.  through: SECO Coaching Services, the MySECO web presence and the Military Spouse Employment Partnership (MSEP) Component. 

Career Coaches provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract. Career coaches serve Military Spouses through coaching sessions delivered through a call center in their home office.

Essential Duties and Responsibilities:

• Provide career coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySECO web presence, webinars and other web-based and social media platforms to include video coaching;
• Provide comprehensive career services to include career exploration, education and training, employment assistance and work-life goals for military spouses;
• Educate military spouses on SECO services, including the MyCAA Scholarship, and career resources through tailored coaching sessions to enhance spouses’ well-being in support of their career goals;
• Serve as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle;
• Serve as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide and/or globally.  
• Offer military spouses the opportunity to work with the same career coach over time;
• Create and update educational materials as coordinated with the Government;
• Utilize government systems to thoroughly document coaching sessions;
• Respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the Government; and
• Assist with the inbound call queue during surge periods, as needed.

Additional Information

• The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST.
• Successful candidates will be offered a specific shift to fulfill the requirements of the contract.

Required Education and/or Experience Qualifications:

• A Master’s degree in Counseling, Career Counseling,  Higher Education Administration/Leadership, Education, Adult Education, or related field WITH 4+ years professional experience delivering individualized career support to diverse ADULT populations (e.g. exploring career interests, finding education and financial assistance opportunities, developing career plans, and connecting individuals to employment opportunities).
• An active certification in one of the following: the Certified Career Counselor (CCC) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors.
• Non-Certified Candidate Additional Qualifications: Candidates who do not currently possess one of the above certifications may be considered. To be considered, the candidate:
  • Must meet the required experience (see below) to obtain the certification.
  • The required experience must be prior work experience and detailed on the resume.
  • Must obtain the CWDP or CCC credential within 6 months of being hired.
  • Required education/experience in place of not having certification:
    • CWDP: Working as a workforce development professional in 12 out of the last 24 months.
    • CCC:
      • Must possess a Master’s degree or higher in counselor education, counseling psychology, or a closely related