Skillbridge (Military Only) - Customer Service Lead

Pay Range $0.00 to $0.00

Who you are:

McKinley is seeking a Customer Service Lead with a strong customer service background to join our team.  This member will have the ability to perform ALL customer service functions/desks within the department.  We are looking for the newest member to join our team that continues to rise to the challenges of a dynamic and fast-moving company.   The successful candidate will foster a positive environment with a hands-on approach and will be committed to the team, our customers and success of the business. 

Expectations:

• Be responsible and accountable for your own performance and continued growth and development
• Accessible to customers and co-workers
• Show enthusiasm and demonstrate a positive attitude
• Knowledgeable and professional
• Practice self-discipline; be driven and take initiative

Responsibilities:

• Manage and synchronize work order communications between our internal work order system and customer online work order systems
• Communicate regularly via email and phone with key national account customer stakeholders
• Perform regular audits of open orders to ensure they are progressing
• Perform audits of open quotes to ensure routine follow up from staff and improve quote time
• Research parts, prepare pricing and generate proposals based on technician’s recommendations
• Scheduling and dispatch technicians
• First line in customer service, handle customer complaints and disputes immediately to ensure a partnership resolution
• Perform and manage all operating functions of MFM and third party software processes
• Work with management to streamline processes
• Answer incoming phone lines for service department and process any document requests associated to close the call
• Create service request cases
• Assist technicians with work orders, correcting work order mistakes
• Invoice work orders in MAS (accounting system) and confirm batch totals match from both the work orders and MAS

Assist office with miscellaneous duties as assigned

What You Must Have:

• Education: 
  • Minimum: High School Education
  • Preferred: Bachelor's degree in business administration, marketing, finance, operations, or construction management

• Experience: Candidate must have a minimum of 3 to 7 years of experience in related field
• Requirements: All job offers are contingent upon a NEGATIVE DRUG SCREEN TEST
• Qualifications
  • Self-starter and self-motivated
  • Possess leadership ability in order to encourage a team environment
  • Strong analytical skills
  • Ability to multitask and manage multiple projects at once
  • Critical thinker and problem solving skills
  • Familiarity with industry’s rules and regulations