Senior IT Manager, ServiceNow

As the Senior IT Manager, ServiceNow you will be key in driving the build out of the architecture, design, and implementation of company-wide functionalities within the ServiceNow platform.  You will guide the end-to-end development and delivery of product features, aligning them with client requirements.  You’ll shape the product’s vision, define strategic roadmaps, and craft architectural blueprints.  This role can work remotely in most US locations with a preference for Chicago, IL or Battle Creek, MI areas.

 

Join our progressive team of IT professionals in an environment where you can learn and create innovative technology solutions to help our business flourish.  By actively engaging with end users, you’ll gather continuous feedback, ensuring their voices resonate throughout the delivery process.  Additionally, you’ll cultivate essential relationships, synthesize insights from diverse sources, and uphold business alignment.

 

A Taste of What You’ll Be Doing

 

• Be a ServiceNow Champion - Advocate for ServiceNow’s product life cycle with business stakeholders.  Prioritize operational support, set clear customer value goals, and define validation criteria for successful delivery.  Continuously monitor and assess the product’s performance against established KPI’s to drive ongoing improvements.
• Be Collaborative - Provide solutions for stakeholders that favor out-of-the-box functionality over customization.  Foster internal client relationships, validate features, and align customer requirements with service level objectives.  Collaborate with executive leadership and partner organizations to ensure successful product delivery.
• Be Strategic - You’ll define the product vision and strategy, maintain a product roadmap, and prioritize new requirements.  Collaborating with stakeholders, you’ll ensure successful delivery of product capabilities and features, focusing on business outcomes and a smooth transition to sustainment.

We’re Looking for Someone With

 

• Bachelor’s degree and/or relevant work experience
• Experience delivering ServiceNow full stack functionality and delivering features on one or more ServiceNow modules
• Experience working in an IT service management (ITSM) environment
• Experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities
• Experience leading projects following Agile methodologies
• Successful track record in strategic planning and bringing products 'to market'
• Demonstrable experience with roadmaps, milestones, scoping/estimation and creating story maps

 What’s Next 

 
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer. 

 

Need assistance throughout the application or hiring process? Email USA.Recruitment@Kellanova.com.

 

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your lif