Senior Business Program Manager

Are you interested in working for one of the most impactful and emerging areas in Microsoft, and enthusiastic about advancing Microsoft’s Cloud Solutions and AI strategy? Are you interested in working with highly energetic teams, and passionate about working on the latest technologies to solve critical business problems? If so, then look no further than the Commercial Systems & Technology (CST) Digital Recommendations, Enablement & Account Management (D.R.E.A.M.) Team! Our goal is to leverage the power of technology to drive scalability, innovation and automation across enterprise commercial sales. We are looking for a Senior Business Program Manager who brings great solution experience expertise, thinks strategically, works pragmatically in a dynamic environment and enjoys delivering impactful solutions across a matrix of partner teams.  

In this role, you will define, manage, and deliver key platform capabilities to enable connected customer experiences through well architected, digital solutions to transform the Microsoft Customer and Partner Solutions (MCAPS) Business for field seller roles. You will be a collaborative leader with a track record in business capability design (people/process/tool) and change management, coupled with the ability to influence successfully in a highly matrixed environment. We are looking for someone with a deep understanding of sales processes, a customer obsessed mindset with delivering outcomes to the business, and the ability to mobilize lasting change across organizational and geographic boundaries. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

In this role, you will be accountable for managing moderately complex to complex business initiatives that span one or multiple lines of business, understanding interdependencies between process, technology and people needs, and delivering a portfolio of programs, projects and strategic initiatives that drive positive impact and business outcomes. You will work in close partnership with teams within Enablement & Operations (E&O), Enterprise Data Operations and Technology (EDOT), Commercial Systems & Technology (CST); as well as various business and partner stakeholders. Your responsibilities also include driving continuous improvements in productivity, efficiency, quality, speed and cost across the enterprise business architecture.

• Assess new stakeholder asks to determine business case, scope and priority alignment. 
• Disposition and triage all Business Unit intake requests and conduct demand evaluation & investigation. 
• Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the organization ensuring shared understanding of progress and performance. 
• Design and document business scenarios, scenario details, requirements, and acceptance criteria to meet business objectives inclusive of data centric experience design in a secure, private, and compliant manner. 
• Leverage and ensure consistent application of our established delivery approach for program and project delivery, adhering to all processes, standards and methodologies. 
• Collect feedback through program and project execution and identify areas for improvement. Plan, develop, and release, improvements to the model. 
• Mentor project teams on the effective use of the delivery approach, provide guidance on effective application of model, and promote the benefits of using standardized delivery procedures.  
• Manage portfolio, program, and project level issues, risks, dependencies, constraints, and trade-offs. 
• Collaborating with Delivery Excellence teams and leverage best practices to enable business continuity and portfolio standards. 
• Partner with engineering teams to deliver on the roadmap across multiple workspaces. 
• Listen to the voice of the customer through all applicable channels and manage customer feedback/pain points from the field. 
• Define and measure project success metrics to drive business value.  
• Define business performance metrics and measure attainment to drive decision making and guide process optimization needs.  

Qualifications

Required Qualifications: 

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement

           o OR equivalent experience.

• 5+ years of experience in designing and deploying large, enterpri