Senior Manager Agile Coach

Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our portfolio approach enables a simplified hierarchy of solutions that brings consistency and strategic alignment to our end-to-end business focus, including organizing, managing and optimizing flow across functions to deliver the best possible outcomes for clients and FIS.

Portfolio: A set of solutions that have common go-to-market and client segment characteristics.

Solution: Product (or set of products) and associated services that are managed with a common P&L, strategy and leadership team

What you will be doing

As a member of the Solution leadership team, you will enable and coach solutions to shape OKRs, operate value streams, and plan increments of delivery to achieve business outcomes.

You will manage a continuous improvement backlog and roadmap to enhance the delivery of Solution strategy through modern agile ways of working.

1. Owns & drives activities to establish, grow and sustain agile ways of working across Solution (or Portfolio):

• Maintains continuous improvement backlog / roadmap for Solution

• Promotes culture of continuous improvement (in partnership with Solution leadership)

• Promotes adoption of agile ways of working in partnership with Enterprise Agile Coaches

2. Supports optimized flow of value across the Solution (or Portfolio):

• Identifies patterns, dependencies, impediments and drives improvement around ways of working and streamlining collaboration (e.g. facilitating team chartering workshops, companion working agreements, etc.)

• Identifies & manages risks relating to delivery and guides resolution of impediments

• Trusted advisor on cross-functional org composition changes as the solution evolves over time

• Shares learnings with Enterprise Agility Acceleration Office to help scale innovation and supports continued growth of other Agile leaders at all levels of the organization

3. Contributes to OKR definition & supports delivery of OKRs:

• With Solution leadership team: facilitate creation & management of Business OKRs

• Coordinates collaboration with any internal organization or function that is needed to support delivery towards OKRs

• Gathers metrics & supporting data to gain insights into org health & progress towards OKRs

4. Leads and facilitates Solution-level Events:

• Coordinates and facilitates quarterly planning events and value delivery operations activities across the Solution (or Portfolio)

• Leads the preparation and supports the facilitation of Solution level events; schedules and maintains calendar of key events such as MBRs, QBRs, Quarterly Planning, Quarterly Retrospectives, etc.

What you bring

• Minimum of 10 years of experience in agile coaching, solution management, and transformation roles.

• Proven track record of successfully leading agile transformations in large organizations, driving cultural change and achieving measurable business outcomes.

• Excellent leadership and people management abilities, with a focus on building high-performing teams and cultivating a culture of continuous learning and improvement.

• Strong coaching, facilitation, and communication skills, with the ability to influence and inspire change at all levels of the organization.

• Knowledge of Agile methodologies and product management tools, Jira, Aha!, etc.

• Experience with data analysis and OKR management, with a focus on using data to drive decision-making and measure success.

• Strong mediation and negotiation skills

• Ability to develop solutions to complex problems and manage multiple priorities simultaneously.

• Demonstrated ability to develop and execute strategic plans, drive results, and adapt to evolving business needs and priorities.

• Skill in organization, communications, problem-solving and people skills.

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad