Director of Front Office Operations- Hilton Ocala

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.


Director of Front Office Operations
Hilton Ocala | Ocala, FL
Why Meyer Jabara Hotels & Hilton Ocala
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Associates are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom line performance.
Do you have the J Quality?
• Learn more about what makes Meyer Jabara Hotels different:
https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be
Hilton Ocala is one of four Meyer Jabara Hotels properties in Florida. Our full service hotel is committed to delivering exceptional guest experiences through outstanding service, empowered associates, and strong operational leadership.
Relocation assistance not available

Position Overview
The Director of Front Office Operations is responsible for managing all front of the house hotel operations to ensure the highest standards of guest service, operational efficiency, and associate engagement. This role provides leadership and oversight of the Front Desk team while maintaining strong collaboration with Housekeeping, Engineering, and other departments to deliver a seamless guest experience. The Director acts as a coach and mentor, upholding the Meyer Jabara Journey Philosophy while driving service excellence and financial accountability.

Work Schedule & Availability
(Required) Flexible work schedule based on business needs. Must be available to work mornings, evenings, weekends, and holidays as required. This role includes Manager on Duty (MOD) responsibilities and requires a visible presence during peak occupancy and high traffic periods.

Key Responsibilities
• Lead and manage all Front Office operations, ensuring compliance with hotel policies, brand standards, and Meyer Jabara service expectations
• Demonstrate and model the Meyer Jabara Journey Philosophy through leadership, professionalism, and associate engagement
• Serve as a coach and mentor to Front Office leadership and associates, fostering growth and development
• Maintain an open door policy to support positive employee relations and guest satisfaction
• Review room availability, VIP room blocking, room assignments, and special guest requests
• Collaborate daily with Housekeeping and Engineering to ensure accurate room status and smooth operations
• Monitor Front Desk Quore/Kipsu software and shift reports to ensure operational consistency and follow through
• Handle guest concerns, complaints, and service recovery while reviewing and celebrating guest compliments
• Ensure Front Office budget goals and cost controls are achieved
• Lead daily training and ongoing development in technical skills, hospitality, communication, and leadership
• Ensure associates maintain strong knowledge of hotel services, amenities, local attractions, transportation, and area history
• Initiate and lead departmental meetings and participate in operations and leadership meetings
• Perform Manager on Duty duties as assigned
• Conduct audits and operational controls, partnering with Accounting on discrepancies as needed
• Maintain and update Annual Performance Agreements and Learning Plans

Qualifications
• High school diploma or equivalent required
• Two year college degree or equivalent education/experience preferred
• Minimum of 3 years of front desk experience required
• Minimum of 3 years of hotel management experience required
• Fluency in English (spoken and written) required; Spanish or second language preferred
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Strong leadership, communication, and organizational skills
• Proven ability to lead teams, manage guest relations, and drive service excellence

Work Environment
Primarily based at the Front Desk and office environments, with frequent interaction with guests and hotel associates. This is a highly visible, hands on leadership role requiring consistent presence in guest areas during high volume periods.

Physical Requirements
• Ability to stand, walk, sit, bend, reach, twist, and move throughout the hotel
• Frequent standing and walking during shifts
• Occasional lifting, pushing, or pulling of items up to 25 lbs
• Ability to perform essential job functions with or without reasonable accommodation