Senior Data Scientist – ML/NLP (Hybrid)

GEICO is seeking a highly skilled and experienced Senior Data Scientist (ML/NLP) to join our AI solutions team. In this role, you will play a critical role in developing and implementing Natural Language Processing (NLP) solutions that support virtual assistants, document understanding, personalized search & recommendation experiences, etc. to enhance the overall customer experience in business areas such as sales, service, underwriting and claims.

Responsibilities:

• Modeling: Lead the development and implementation of NLP algorithms & models to drive key business use cases
• Data mining: Utilize NLP technologies to extract insights from customer interactions, including chat logs, emails, forms, documents etc.
• Solution & System Development: Build and improve real-time NLP systems (e.g. virtual assistants) that respond to customer inquiries, incorporate contextual knowledge and provide personalized and relevant recommendations.
• R&D: Stay up to date with the latest advancements in NLP/NLU/NLG and identify appropriate business use cases to apply them.
• Technical leadership: Collaborate with cross-functional teams, including product managers, engineers, and operations teams, to gather requirements and formulate them into NLP solutions
• Communication: Lead interactions with business and tech stakeholders to present findings, insights, and recommendations to in a clear and concise manner, both verbally and through reports or presentations.
• Mentorship: Mentor and guide junior data scientists, providing technical expertise and fostering a culture of innovation and continuous learning.

Requirements:

• Master's or Ph.D. degree in Computer Science, Data Science, or a related field
• 4+ years of proven experience in designing, developing, and implementing AI/ML solutions, with at least 3 years in NLP models and algorithms
• Proficiency in programming languages such as Python, and expertise in relevant NLP and deep learning libraries and frameworks (e.g. TensorFlow, PyTorch, Spacy, langchain)
• Demonstrated experience developing and applying NLP techniques (e.g. LLM, transformers, embeddings, topic models) to relevant use cases (NER, Q&A, document summarization/classification, text generation, sentiment analysis, semantic search)
• Familiarity with cloud-based platforms (e.g. AWS, Azure) and big data processing tools (e.g. Apache Spark, Snowflake)
• Strong analytical and problem-solving skills, with the ability to work on complex challenges and deliver impactful solutions.
• Strong sense of curiosity and ability to self-learn; willingness to research, design, test & productize novel solutions and learn from open-ended experiments
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and manage stakeholders.

Preferred:

• 4+ years of experience designing, developing, evaluating, and deploying real-time ML/NLP solutions
• Strong experience building virtual assistants, chatbots, or conversational agents
• Experience with GPU-based model training and inference infrastructure and architecture
• Experience with search relevancy engineering and/or recommendation systems
• Experience with responsible/trustworthy AI methodologies in NLP solutions
• Experience with the insurance industry is a plus

Benefits:

As a full time associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. 

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, devel