Call Center Operator and Patient Service Hybrid- Duke University Hospital

Job Description

The Call Center Representative partners with others within the patient services department to support client objectives. The perfect candidate will be able to work in both the Call Center and act as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services.  

Shift is 5am-3pm rotating weekends

Salary: $18 per hour full-time with benefits after 30 days of employment 

Job Responsibilities

Answer inbound telephone calls from patients, families, and healthcare team 

Contribute to a positive patient stay through excellent customer service and anticipating needs 

Resolve customer service concerns, alerting management in a timely manner when escalation is required 

Review and reconcile records for accuracy and compliance with rules and procedures of the appropriate system; resolve discrepancies in records by contacting involved entities to obtain information on the source of discrepancy, and follow through on changing any errors in documentation. 

Maintains required departmental records, reports, and files in accordance with established policies and procedures

Perform routine clerical, filing, and data-entry typing tasks involved in processing varied office materials 

Qualifications

• Exceptional customer service skills required 

• Demonstrates strong interpersonal and communication skills  

• Demonstrates organizational skills, time management, and attention to detail 

• Computer Experience – Windows and MS Office preferred. Ability to learn new software programs and telephone system.  

• Work requires three months of experience in general office support or a customer service role.  

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.