Information Systems Support Specialist - Client Technologies

Location: Caribou,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

CLIENT TECHNOLOGY TEAM

Opening Date: October 8, 2024

Closing Date:  November 1, 2024

Job Class Code: 0928
Grade: 19
Salary: $22.82 - $31.61/Hourly (includes 15% recruitment & retention stipend and eligilble for an additional 5% annual training bonus)
Position Number: 020002545

You are a talented individual who understands mentoring a technical team and are driven toward success. You have a strong focus on providing quality service to our agency partners. With your help, we can assure what we build today will continue to work tomorrow.  You continually raise the bar as you strive for excellence.  If this describes you, we want you on our TEAM!!

OVERVIEW:   

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.  
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.  
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.  
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. 

ABOUT THE JOB DETAILS:

You will be performing all levels of on-site technical work. Everything from troubleshooting advanced systems in State Police Cruisers, down to the simplest machine deploy. If the problem demands hands-on action, you are the one MaineIT depends on to get it done! You will be based in Caribou, Maine, covering the greater Presque Isle, Mars Hill, Caribou and Fort Kent areas. Travel within 100 miles of Caribou will be required.

This is an exciting opportunity to work hands on with all the various technologies that the state of Maine uses in the field. This is not a position for those that like to be behind a desk 8 hours a day. You will be constantly on the go. Going to where the problem is and fixing it! 

You will be on a high-performing team with highly skilled IT professionals to support our user community, wherever they may be, from a Forest Service helicopter to a moving Maine State Police vehicle’s data terminal handling sensitive information, you will be hands-on solving the problems that others can’t.

Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. 

You will also ensure that your team has the tools and training to provide world-class support. Teamwork is essential. We all help each other, regardless of our roles. You will be expected to use your experience and knowledge to succeed. Work is performed under limited supervision.  A multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems. 

This position is 100% on-site or on-site remote at customer locations. You will be based in Caribou, Travel within two hours of Caribou will be required.

• You will have an exciting opportunity to work a full range of system administration functions requiring a technical computer support background
• You will exercise leadership and coordination with other disciplines within the organization
• You will perform your duties under limited supervision
• You will supervise the work of junior technicians, interns and contractors
• You will perform technical services work in an enterpr