Restaurant Engineer - Hilton Norfolk The Main

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Overview

The Restaurant Engineer is responsible for the overall maintenance and repair for kitchen equipment in the property. The Restaurant Engineer is also responsible for administrative functions related to work order tracking and completion.  

Responsibilities

Responsibilities of Gold Key|PHR hourly Associates:

 

1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

2. Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

6. Use your tools. Use the approved tools and checklists to complete assigned tasks.

7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

11. Other duties as assigned.Accurately troubleshoot, diagnose, and repair commercial kitchen equipment and/or refrigeration equipmentInventory all kitchen parts ensuring par level is met. Responsible to request all quotes, order parts and equipment as needed for replacement.​Provide excellent customer service to internal and external clientsAdhere to company administration guidelines, particularly with work orders and invoicingEffectively and professionally communicate with the internal and external partnersReturn to warranty specialist any warranty partsServices, repairs, replaces, and maintains walk-in and reach-in freezers, refrigerators, ice makers and milk coolers replacing components including motors, Freon, belts, thermometers and adjusts controls to accommodate specific types of Freon being used in any applianceRepairs, descales, maintains, and replaces dishwashers and electric or gas water and booster heatersReplaces valves, belts, filters, bearings, gears and motor partsMaintains pumps and repairs electronic combi-ovens, convection and standard ovens, steam ovens, industrial mixers, choppers, steam kettles, tilting braisers, and steamersInstalls gas valves, electric fans, vents, thermocouples, pilot lights and door springsRepairs and maintains heating and refrigeration units on food carts; fabricates and mounts sneeze guardsInstalls electrical lines by running conduit, pulling wire, installing outlets, repairs motors, switches, plugs, and appliance cordsReplaces pipes, faucets, and reversing and standard switches; locates and repairs leaks; repairs or replaces industrial garbage disposals and clears minor blockages from sinks and disposals; cuts and threads pipe, and sweats copper pipesAssembles a variety of kitchen racks and carts; mounts computer brackets for touch screensMaintains records of materials and time spent performing various maintenance and repair jobsPerform preventative maintenance service on all appliances within the kitchen and restaurant operationsRecommends repair or replacement of specific kitchen equipmentIdentify service problems, collect data, establish facts and draw valid conclusions about work needed to be performed

Qualifications

TypeQualificationExperienceMust be EPA certifiedSkillCompetent with electrical and electronic controls troubleshootingExperienceExperience with restaurant food equipment repair including extensive knowledge in HVAC, refrigeration, ice machines, walk-in and reach in coolersExperienceAble to work individually as a team member with customers, co-workers and vendorsExperienceKnowledge of electrical, plumbing, steam, gas, electronic and refrigeration methods, current technology, principles and practices related to Restaurant/Hotel KitchensExperienceKitchen maintenance and repair, including circuit tracing and troubleshooting skil