Head of Sales Operations and Enablement

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The Head of Sales Operations and Enablement is a senior leadership role responsible for defining and executing the Sales Operations / Enablement strategy and driving readiness transformation with content, tools and /or programs in an unpredicted buying environment. 

This senior leadership role defines strategies and plans that aims to improve the sales team's efficiency and productivity.

Through the effective management and leadership of their team(s), this role is responsible for fostering a collaborative and high-performing culture.

This function is a driving force behind defining, shaping, and executing overall Global Multinational Strategic Accounts G2M strategy across entire portfolio, all routes to market and all accounts whilst driving operational excellence. 

The leader of this function will have a global remit be responsible for playing a critical role in fostering and maintaining strategic relationships with NTT Sales Leadership/Teams within a Region and / or Business Units whilst ensuring alignment with global sales/organizational objectives. 

This function will be accountable for driving innovation, rhythm of the business, operational excellence, whilst ensuring we are delivering strategic initiatives that will accelerate profitable and sustainable growth. The leader will also provide executive support to the SVP of the global Multinational Accounts division. 

The Head of Sales Operations, owning the operational engine that drives predictable revenue performance. This role ensures the division executes against its growth strategy through disciplined planning, operational excellence, data‑driven insights, and tight governance of sales processes.

To lead all operational pillars required to run a high‑performing sales organization, including:

Territory & Quota Planning · Forecasting · Sales Compensation · CRM & Data Governance · Pipeline Management · Sales Process Excellence · Deal Support · Insights & Analytics · Go‑to‑Market Enablement · Governance & Operating Cadence

Key Responsibilities:

• Defines and executes the Sales Operations / Enablement strategy and driving readiness transformation with content, tools and /or programs in an unpredicted buying environment.  

• Works in close collaboration with business stakeholders / cross functional teams to establish sales operations and enablement priorities and development plans. 

• Co-develops and drives execution of the relevant Sales onboarding program, building a solid foundational experience that supports and accelerates ramp-up to readiness. 

• Works with GTM leaders to leverage performance data to identify knowledge / skills gaps and measure effectiveness, efficiency, and productivity improvements. 

• Leverages technology platforms for skills augmentation and readiness including guided selling and content analysis for effectiveness and productive use of content. 

• Leads teams to run continuous education and development / coaching programs to affect top Sales teams and Sales Leadership performance. 

• Collaborates with relevant cross functional teams such as product and marketing teams to ensure that relevant messaging and positioning relating to product and service offerings are consistently deployed across the Sales organization. 

• Operationalizes sales and guided selling content that supports sellers to drive better engagement and conversations with clients. 

• Understands market trends to ensure enablement solutions are defined that ensures to keep the organization ahead of its competition. 

• Defines and implements relevant sales operational policies, standards, and guidelines. 

• Designs, implements, and manages sales forecasting, planning, and budgeting processes. 

• Partners with senior sales leadership to identify opportunities for sales process improvement. 

• Defines the optimal performance measurements and performance management programs required to ensure sales organization success. 

• Ensures sales reports and other internal intelligence is provided to the sales organization and develops new reporting tools as needed. 

Key focus areas: 

Sales Strategy & GTM Architecture 

Responsibilities: 

• Partner with the divisional Sales Leader to translate strategy into operational plans, KPIs and execut