About the Role:

Grade Level (for internal use):

The Role: Senior Sales Support Specialist 

The Team: Sales Operations is a dynamic and highly collaborative team responsible for enabling and managing sales fulfillment processes in an exciting environment. As a Senior Sales Support Specialist, you'll harness your expertise in Salesforce and TCRM systems management to cultivate a profound understanding of sales operations practices. Your insights into sales ops processes will empower you to deliver a comprehensive suite of support services tailored to a single Mobility sales team. In this role, you'll be at the forefront of enabling seamless sales fulfillment, making a significant impact on our team's performance and contributing to our exciting journey towards excellence!

The Impact: Join our dynamic sales operations team and become an integral part of our success story as a Senior Sales Support Specialist! In this thrilling role, you'll empower our sales teams by driving seamless contract generation and streamlining renewal processes. You'll be the go-to expert in utilizing Salesforce, TCRM, and SAP, ensuring our operations run like a well-oiled machine. With your expertise across multiple business lines, you'll provide essential support that fuels our sales initiatives and propels our growth. Get ready to make a significant impact and elevate our sales support to new heights!

What’s in it for you:

• Experience high transparency while collaborating closely with a sales team and various functional groups, product, delivery, order management, and finance, at all levels.
• Enhance your business acumen and deepen your understanding of Sales Operations within the Mobility sector, positioning yourself as a key contributor to the team's success.

Responsibilities:

• Provide expert support and coordination throughout the sales and renewal processes for a dedicated Sales team.
• Assist in the preparation and distribution of client legal agreements, proposals, purchase orders, and other essential business correspondence as needed.
• Manage the processing of signed and executed renewal contracts in Salesforce, collaborating closely with order management, contract management, and sales operations.
• Handle product or service cancellations by creating cancellation forms and routing them to the Order Management Help Desk for prompt processing.
• Research and resolve product delivery and invoicing issues on behalf of the customer or account manager, clearly communicating resolutions to the appropriate Sales team member, Sales Manager, or client contact.
• Update Bill To/Ship To information on renewal opportunity records as required.
• Collaborate with sales on outstanding orders that are pending information or purchase orders to facilitate processing and ensure timely revenue recognition.
• Provide training and support to sales and sales support teams on new releases, as well as onboarding assistance for new colleagues in sales and sales support.
• Employ advanced problem-solving skills to identify and implement resolutions for complex order challenges.

Basic Qualifications:                                                                                                                   

• Preferred experience in Sales Operations, though not mandatory.
• A bachelor’s degree is preferred, or equivalent professional experience.
• Proficient in all MS Office applications with a strong working knowledge.
• Advanced Excel skills, including expertise in Pivot tables and the creation of customized spreadsheets.
• Ability to take initiative and make informed decisions independently.
• Strong analytical and problem-solving skills, with the capacity to manage competing priorities effectively.
• Highly organized with exceptional task prioritization abilities.
• Outstanding written and verbal communication skills.
• Demonstrated experience in providing support to multiple colleagues.
• Familiarity with Salesforce.
• Experience with SharePoint is a plus.

Preferred Qualifications:

• Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools is a plus.
• Exceptional communication skills, both oral and written, are essential.
• Strong organizational abilities, with a knack for structuring thoughts and ideas effectively.
• Professional interaction skills to engage positively with sales, colleagues and other departments (i.e. Order Management, AR, Finance, etc).
• Capability to work independently with minimal supervision while managing multiple tasks efficiently.
• Dependable and able to thrive under pressure.
• Collaborative mi