Customer & Client Support Consultant

More.com offers a pan-european ticketing marketplace with 12 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, more.com started expanding its ticketing services in Europe and is currently present in 6 countries.

At more.com, our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology while providing an amazing experience both to our customers and our event producers.

We are looking for a Customer & Client Support Consultant with great enthusiasm for the event ticketing industry to join our team. The successful candidate will be responsible for handling requests through phone / live chat from customers and clients as well. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

More specifically, as (Customer / Client) Support Consultant, you will:

• Provide support over email/Live chat (B2C, B2B)
• Handle phone calls to create new online ticket reservations through our website
• Make outbound calls to troubleshoot Organizer issues
• Be able to jungle between tasks and coordinate teams respectively
• Handle small client – to -organizer issues from beginning to end
• Provide feedback to CS Management & Account Management on process improvement and recommend changes.
• Ensure & provide quality of service i.e., handle inquiries & complaints from customers/client in a friendly, yet professional manner
• Ability to work on-site shifts

Requirements

• 2-3 years proven working experience as a support consultant.
• Excellent communication in English, both in verbal & written
• Customer oriented approach
• Quality focus and multitasking in a fast-paced environment
• Demonstrable ability to handle urgent requests & crises

Benefits

• Competitive salary package
• Bonus scheme
• Health and life insurance for you and your family
• Top of the Line tools and equipment
• Career and competencies development
• Modern workspace environment