Specialist, Business Operations

Company Description

We’re not your typical agency. In fact, we aren’t an agency at all. Rather, we are a distinct and next generation trading entity within Publicis Groupe. Furthermore, we’re experts and innovators in media– making investments today for tomorrow’s success. Our goals are rooted in providing unique and incremental benefits to Publicis Groupe clients:

1. You’ll work across all Publicis Groupe agencies for the unique opportunity to learn the full media landscape and work with a breadth of clients.
2. You’ll learn both Investment and Business Operations – a unique blend of skills not often combined within agencies.
3. You’ll work in digital platforms regardless of the channel you work in and if you don’t know it, we’ll teach you.
4. You’ll lead the industry by looking for future-facing opportunities, areas to invest and upcoming trends within the marketing industry.

Job Description

The Specialist role will report into the Manager position and will be a part of the Account Management & Operations Team. This team works collectively to enforce Salesforce utilization and ensure budget and revenue delivery, with clear communication across various investment teams and clients.

About The Role

The expectations for this role fall into 3 key categories:

1. Developing Teams & Talent

• Manages and contributes to training of Sr Associates/Associates on their team
• Reviews and supports goals of Associate

2. Delivering on Our Value Proposition

• Develops and maintains strong working relationships
• Understands portfolio offerings and can identify opportunities, participating by bringing forth proactive solutions
• Can execute process with minimal oversight and high degree of accuracy

3. Managing Business & Operations

• Manage relationships across all teams at APEX
• Ability to troubleshoot and/or escalate when issue arises.
• Create and maintain Salesforce dashboards; build and edit reports
• Point of escalation for Salesforce platform issues and requested edits; work in close collaboration with internal Salesforce development team
• Create process guidelines for various teams to ensure data accuracy in reporting
• Ensure consistency and alignment on SFDC usage across teams for: pipeline management, deal maintenance, proper use of fields requirements, etc.
• Strong pulse on overall pacing, revenue and extraction by channel and client
• Flag issues and outliers with respective teams to resolve
• Standardize Onboarding experience for all new joiners (and pre-hire collateral (ie. job descriptions) to ensure teams are set up for success
• Work with finance to identify gaps between monthly/quarterly forecasts and pacing

Qualifications

Technical Skill Requirements

We value diversity of thought and experiences at APEX! If you learned about media from the sales or agency side, that’s great but we do need folks with advanced level of understanding of how media investment works.

• 3-5 years of experience with Advanced knowledge of media is critical for success in this role
• Diverse backgrounds and experience are welcome including Agency Planning/Investment, Media Sales, Consulting and/or Media Client Side
• Advanced knowledge of Salesforce and MS Office Suite (must be proficient in Excel)
• Strong media financial acumen is mandatory
• Business financial acumen is preferred
• Advanced understanding of the media landscape

Soft Skill Requirements

Technical skills are a point of entry for the roles at APEX but we’re looking for exceptional talent with high emotional intelligence and soft skills that drives our culture.

• Is credible, courageous and persuasive
• Displays a growth mindset to go beyond their own remit
• Takes accountability when things go wrong
• Empowers others, giving them space and authority in their roles
• Gives recognition when individuals deliver or take risks
• Is able to join the dots to develop the bigger picture strategy

Additional Information

Compensation Range: $58,500 - $88,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

All your information will be kept confidential according to EEO guidelines.