Medical Payments Coverage Adjuster

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

As a MPC Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry. 

What we're looking for:

• Successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for contact, issuing payments, responding to correspondence, and requesting authority from supervisor(s) 
• Ability to obtain additional insurance adjuster licenses within 3 months
• Claims experience handling Medical Payments Coverage (MPC) and/or Personal Injury Protection (PIP) preferred
• Demonstrated high quality claim handling balanced with strong productivity
• Understanding of liability and casualty principles
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth
• Viewed as a resource within team and functional area
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind

Salary Range:   $52,720 - $57,720

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

How You Will Make an Impact:

• Delivers an industry-leading claim experience for all policyholders
• Consistently makes prompt and courteous contact with every claim customer
• Handle primarily MPC features, which are lower limits and higher volume
• Communicate with drivers, passengers, and/or witnesses to understand the accident and effectively manage the claim with injuries sustained. Document claim files for clear medical management from start to finish.'
• Utilize third party vendor to evaluates claims/bills, if in line with claim/jurisdiction issue payment for 1st party medical bills
• Interpret policy language and apply rules as required by jurisdiction
• Analysis of billing notes along with reported injuries and facts of loss  
• Maintains and updates a diary/schedule for each claim in the adjuster’s inventory
• Responds to claim correspondence in a timely fashion with very high quality
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Sets and maintains a loss reserve for every claim in the adjuster's pending

What You Will Need to Succeed:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free