Supervisor Guest Experience

Job Description

 

 

 

The Guest Experience Assistants Supervisor will report directly to the Patient Experience Manager/Director assisting in the day-to-day supervision of the Guest Experience Lobby Team. The Guest Experience Lobby Team carries the responsibility of point of entry guest experience service in a manner that is consistent with the highest quality of guest relations which result in a positive experience for the patient and guest. The position also required accountability for guest service assistance, outpatient check in and visitor management providing verbal directions to patients, families and guest in all age groups demonstrating the appropriate skills to understand and assist effectively to the needs of these patients and guest.

 

SHIFT & SCHEDULE

Full Time, Monday - Friday; 9:00 am - 5:30 pm

 

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS • Ability to assess, project and plan for department needs; prepare schedules and monitor attendance.• Ability to make appropriate decisions exercising independent judgement and monitor performance of staff.• Knowledge and adherence to all department and applicable hospital policies and procedures• Ability to accurately complete visitor management, outpatient check in, point of entry guest service assistance.• Train staff on job responsibilities including registration onboarding, visitor management and guidelines; and point of entry guest service.• Assist with Service Recovery to ensure optimal guest experience.

 

EDUCATION AND EXPERIENCE•High School Diploma or GED required.

 

PHYSICAL REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:• Stand, walk, sit, stoop, reach, lift, see, speak and hear. • Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. • The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits. • Ability to push guests in wheelchairs up to 250lbs. Wheelchairs are designed to hold up to 500 lbs.