Senior Director, Workplace Solutions - Employee Benefits

Job Family

Operations - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Provide senior leadership to Workplace Solutions Employee Benefits group. Set and execute organizational strategy for multifunctional teams. Meet high level strategic objectives to align focus and efforts that drive client loyalty, growth and satisfaction.

Job Description

Responsibilities

• Lead high performing management teams across Employee Benefits including Operations, Business Transformation, Underwriting, Compliance, and Customer Insights.  Promote collaboration, implement best practices, and deliver performance coaching and development opportunities to meet the leadership demands of a constantly changing business and operating environment.
• Set and execute operational strategy with a focus on enrollment growth, retention, and efficiencies that enhance the customer experience.
• Identify and prioritize improvement initiatives; work with stakeholders to measure and communicate business impact.
• Accountable for annual and long-term budget.
• Prepare and deliver reports to executive leadership, peers, management, staff, and various stakeholders.
• Promote teamwork, collaboration, and implementation of best practices throughout Employee Benefits including partnership with the Distribution and Product organizations.
• Manage TPA relationships and auditing.
• Oversee department staffing structures to achieve business and financial goals and to maximize overall organizational effectiveness; collaborate with other leaders to ensure alignment.
• Provide strategic direction and vision in collaboration with other Strategy and Operations department leaders.
• Serve as an escalation point for teams to ensure a high level of client satisfaction.
• Oversee the Employee Benefits underwriting function to execute a best in class underwriting framework, policies, guidelines and infrastructure. Manage Underwriting operations to ensuring consistency and alignment with industry, regulatory and organization standards.

Qualifications

• Bachelor’s degree in a business field or equivalent experience
• 12 years of experience in voluntary employee benefits or related industry with increasing levels of responsibility, including leadership roles
• Background in benefits enrollment, case implementation, and/or account management functions
• Ability to collaborate and communicate with all levels of the organization
• Critical thinking and decision-making skills

Preferred Qualifications

• MBA

**Please note that the compensation information th