Senior Director, Solution Sales - Customer Workflows, North

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description 

The Senior Director, Solution Sales is responsible for leading a rapid expansion of ServiceNow’s Customer Workflows focused product lines in EMEA North. This will be achieved through building, leading, mentoring and developing the team of Specialist Sales Executives across ServiceNow’s evolving product portfolio. The ideal candidate must have deep experience in SaaS sales and have the drive and motivation to build a team in order to drive revenues and rapidly gain customers within new markets.  The role will report to the AVP, Solution Sales - Customer Workflows EMEA. 

What you get to do in this role: 

• Lead a team of Customer Workflow Solution Sales Executives to drive rapid new business sales growth in the North region 

• Build and drive sales strategy at a Regional level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region 

• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership 

• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, and Field Sales Teams in closing opportunities 

• Recruit, coach and mentor team members to drive excellence 

• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team 

• Manage and report accurate forecast and pipeline to the business, both locally, within EMEA and with Global business units 

• Achievement of annual sales goals on a quarterly and annual basis is required 

• Build effective working relationships with Solution Consulting, Product Development, Customer Outcomes, Partner, Marketing and the ServiceNow executive team 

Qualifications

To be successful in this role you have:

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C-Level 

• SaaS experience essential, experience of PaaS even better 

• Deep and broad as a sales leader; prior executive experience preferred across geographies 

• Prior experience in both direct sales and sales overlay capacities 

• Strong success in recruiting, coaching and managing an exceptional sales team 

• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. 

• Experienced in planning and organization 

• Experienced in public speaking and comfortable presenting to large audiences with credibility 

• Track record in using social media to enhance the ServiceNow brand message 

• Experienced in driving sales process and drive effective working relationships with Sales Operations 

• Experience in one or many of the Product Portfolio outlined preferred but not essential 

• Ability to build long term strategic and senior level relationships 

• Ability to adapt and work effectively within a rapidly changing and growing environment 

• Strong business and financial acumen 

• Fluency in English and at least one of the regional languages 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are