Customer Facing Specialist

UNILEVER IS LOOKING FOR A CUSTOMER FACING SPECIALIST (CUSTOMER SERVICE SPECIALIST)

FOR THIS ROLE IT IS ESSENTIAL TO SPEAK AND WRITE DUTCH AND ENGLISH FLUENTLY.

Location: Hofplein, Rotterdam – the Netherlands

Local conditions apply

Full-time/Part-time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

Salary:  43-55 K gross per year depending on background and experience.

ABOUT UNILEVER      

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

ABOUT BENELUX CUSTOMER OPERATIONS

The Customer Operations Benelux team consist of various roles and teams that make Excellent Execution a success. The Customer Operations teams focus on less time spent on ‘Running the Business’ to reinvest in ‘Growing the Business’ whilst improving Customer and Employee Satisfaction. Operations brings Sales, Supply Chain and Marketing within Unilever Benelux together in realizing excellent execution. The 4 principles driving Customer Operations are: end 2 end ownership, maximized automation, one version of the truth and continuous improvement. Team members within Customer Operations embrace the vision and their daily work practice reflects the 4 principles of Operations. Operations effectively works in a cross-country setting, embracing cultural diversity and working in virtual teams.

Competencies key to make Customer Operations a success, are:

• Practical creativity

• Enterprising behaviour

• Ability to learn

JOB PURPOSE

The Customer Facing Specialist works in the Business Operations division in the Customer Experience department. This department is responsible for the entire order-to-cash process: receipt of customer order, delivery of product to the customer up to invoicing. As a Customer Facing Specialist you have a pivotal operational role in the Supply Chain between the customer and the internal organization. You are also the point of contact for the customer regarding operational aspects such as service and logistics.   

Your customers can be from the retail channel (supermarkets and drugstores), Out of Home (wholesalers, gas stations, amusement parks, on the go, etc.) and Food Solutions channel (wholesalers, hospitality, care). Your customer contacts are mostly with planning and commercial departments, but also project managers and distribution centers. You will also have constant coordination with internal departments such as logistics, sales, demand planning, marketing and finance.   

At Unilever, you can bring your purpose to life with the work you do - creating a better business and a better world. If you're passionate about customer interaction, analytics and driving improvement, then this role is just what you're looking for!   

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

Complete follow-up of the Order-to-Cash process: 

• Update customers on the status of their orders, deliveries and invoicing.  

• Proactively inform customers of products out of stock.  

• Verify that customers adhere to agreed logistics arrangements and take action if necessary.  

• Provide customers with standard logistical information about our products.  

• Maintain an overview of common problems.  

Participate in projects to improve processes and customer service.  

Order Management:  

• Adjust delivery times at the request of logistics providers.  

• Identify and validate