Sr. Mgr, Desktop Engineering & Messaging

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

About the Role

The Senior Manager, Desktop Engineering & Messaging provides strategic leadership, operational oversight, and continuous modernization of Horizon’s end-user computing and messaging environments. This role leads the Desktop Engineering and Messaging teams, with responsibility for laptops, desktops, virtual desktop, endpoint security, collaboration tools, and enterprise messaging services.

This leader is accountable for delivering secure, reliable, and scalable end-user experiences, ensuring alignment with business objectives, cybersecurity standards, and regulatory requirements. The role partners closely with Cybersecurity, Infrastructure, Service Desk, Enterprise Architecture, and key business stakeholders to drive high-quality, compliant, and innovative workplace technology solutions.

What You'll Do

• Lead, mentor, and develop Desktop Engineering and Messaging teams, including managers, engineers, and specialists. Establish clear performance expectations, career development plans, and succession strategies.

• Define and execute the enterprise strategy for endpoint computing, mobility, virtual desktops, and messaging platforms, ensuring alignment with Horizon’s technology roadmap and business priorities.

• Oversee day-to-day operations for endpoint and messaging services to ensure high availability, performance, and strong user satisfaction, while meeting defined SLAs and operational metrics.

• Partner with Cybersecurity to ensure all endpoints and messaging systems comply with security standards, regulatory requirements, retention policies, and legal hold obligations.

• Drive modernization initiatives such as cloud-based device management, collaboration enhancements, automation, and AI/Copilot adoption to improve productivity and operational efficiency.

• Provide accountability for enterprise messaging services, including email, calendaring, collaboration tools, and related integrations, ensuring stability, scalability, and compliance.

• Collaborate closely with Service Desk, Infrastructure, Networking, Identity, Asset Management, and vendor partners to ensure seamless end-user service delivery.

• Manage budgets, licensing, contracts, and vendor relationships related to desktop, endpoint, and messaging technologies. Ensure cost-effective solutions and accurate forecasting.

• Establish and enforce standards for endpoint builds, messaging configurations, security controls, documentation, and operational processes.

• Develop and maintain business continuity plans and disaster recovery strategies to ensure endpoint and messaging services can withstand disruptions.

• Provide executive-level oversight during major incidents, outages, migrations, or security events impacting endpoints or messaging platforms, ensuring timely resolution and root cause remediation.

• Track performance metrics, analyze data, and provide regular reports to leadership on performance and accomplishments.

• Ensure adherence to IT policies, industry regulations, and legal requirements related to data protection and privacy.

What You Bring

Education/Experience:

• Bachelor’s degree required or 12 years of relevant experience in lieu of degree.

• Requires a minimum of 10 years’ experience managing and implementing IT Infrastructure projects.

• Prefers prior experience in health insurance industry.

• Prefers prior supervisory experience.

• Experience supporting multiple applications (Desktop Engineering for laptops, desktops, virtual desktops, endpoint security, collaboration tools, and enterprise messaging services).

Additional licensing, certifications, registrations:

• Microsoft 365 Enterprise Administrator / Messaging certifications

• Microsoft Modern Desktop / Endpoint certifications

• ITIL Foundation

• AWS or Azure Cloud Certifications