Field Services Technician

Field Services Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 75%

Type of Travel: Outside Continental US

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The Opportunity:
We are seeking a Field Services Technician who will be responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and/or performing any necessary diagnoses and troubleshooting of software systems. Checks out and approves the operational quality of solution components. Instructs customers in the operation and maintenance of the solution. Serves as the company liaison with the customer on administrative and technical matters for assigned projects. Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.

Responsibilities:
Support the Military Sealift Command (MSC) Afloat business systems. Responsible for installing, configuring, and updating MSC business system application software onboard MSC ships using systems operational procedures to ensure appropriate functioning of software, or system functional specifications. Analyzes, troubleshoots, and resolves issues related to the installation and configuration of application software. The candidate will also be responsible for creating software installation documentation related to the installation and post-installation operational/functional testing. Be able to perform application upgrades, patching, and updates to maintain cybersecurity compliance and software optimization. Be able to collaborate with developers, network engineers, and other technicians for software performance optimization and system integration on different networks. Have good communication skills to liaise with and support customers and software users. The ideal candidate is willing to travel internationally. Software installation will be onboard ships.


Qualifications:

Required: 

• Bachelor’s degree in Computer Science, Computer Information Systems, or other relevant degree fields.
• U.S. Citizen with a minimum Secret Clearance
• Possess one of the following certifications
• CertNexus or Logical Operations Inc: CFR.
• Cisco: CCNA-Security, CCNP-Security or SCYBER.
• CompTIA: A+ CE, CASP CE, Cloud+ CE, CySA+, Network+ CE, PenTest+ or Security+ CE.
• EC-Council: CEH, CCISO, CHFI or CND.
• GIAC: GCIA, GCED, GCFA, GCIH, GICSP, GSEC, GSLC or GSNA.
• (ISC)2: CISSP, CSSLP, CAP, ISSAP, ISSEP, ISSMP, SSCP, CCSP or HCISPP. • (ISACA): CISM or CISA.

Desired:

• Security+, Network+, experience with virtual servers
   

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location,