Oncology Team Lead

The Oncology Team Lead counsels patients on financial liability, by using available financial counseling tools, to achieve maximum reimbursement for patient services. Utilizes knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Verifies and enters insurance information into the appropriate system in addition to authorization/referral requirements. Organizes work to achieve maximum efficiency while contributing to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling customer expectations while managing the completion of work assignments based on priority and due dates.

Job Responsibilities

 

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Works to to achieve maximum reimbursement for patient services.
• Verifies and enters insurance information into the appropriate system in addition to authorization/referral requirements.
• Partners with related departments such as Physician Billing, Patient Financial Services and Medical Records to identify opportunities for financial improvement; Uses structured decision making methods and tools to achieve optimum results.
• Anticipates overload and peak work conditions and makes plans/identifies resources to resolve them.
• Monitors individual and team progress toward meeting goals and gives specific/timely feedback.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions.
• Gathers information about customer complaints in a courteous and professional manner.
• Coaches staff/team on analysis and decision making methods/tools.
• May perform additional duties as assigned.

Additional Requirements

Certification - Commissioned Notary within one year of employment.

Experience - 3 years of patient access experience or 2 years of oncology experience.

Education - High School diploma or equivalent.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.