Strategic Accounts Customer Specialist, Customer Sales & Support

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com. 

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Apply to join our team and help shape the future of healthcare! 

Current Need: Our Strategic Accounts Team supporting Customer Sales & Support is seeking its newest team member in Richmond, VA or Jacksonville, FL. This fast-paced role provides support to internal business partners managing large strategic accounts.

Key Responsibilities:

• Act as the primary point of contact and manage day-to-day contract activities for large multi-million-dollar accounts for McKesson Medical-Surgical

• Partner closely with account managers, customers, vendors, GPOs, contract administration and project management teams to support assigned accounts

• Proactively communicate account health to the account managers and customers, highlighting progress on GPO and contract connections, margin opportunity and customer projects

• Drive processes with internal teams to manage overall health of assigned accounts in compliance with team service level agreements and outlined metrics for rostering, margin opportunity and contract connections

• Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues

• Monitor regular analysis of process workflow and account activity

• Ensure that service level expectations are met or exceeded

Remote Training Program:

• Training is conducted remotely and is typically completed in 3 weeks (Monday through Friday)

• Training begins with system instruction and is followed by thorough coverage of account and contract support, as well as the day-to-day activity.

Minimum Requirements

• Requires 0-2 years of relevant experience.

Critical Skills

• 1+ years' experience in account management, administrative sales support and/or customer service

• Advanced proficiency with MS Office (Excel - Pivots, VLOOKUPS)

• Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions in a timely manner.

• Experience with contract management

• <