Physical Security Analyst-2

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Physical Security Analyst is responsible for the day-to-day operation, monitoring, and support of the company’s physical security systems, with a primary focus on the Verkada platform. This role ensures the reliability, effectiveness, and proper use of physical security technologies across facilities, data centers, and critical infrastructure locations. 

The position is primarily operational and analyst-focused, with some engineering responsibilities related to system configuration, integration, and optimization. The analyst works closely with Field Operations teams that support contractors in the field, as well as the Security Operations Center / Network Operations Center (SOC/NOC), which manages incident triage and response. 

The role requires the independent application of professional physical security expertise to analyze system performance, identify operational risks, and implement improvements to security technologies and processes. The analyst exercises judgment in interpreting security requirements, troubleshooting system issues, and recommending corrective actions to ensure reliable protection of company facilities and infrastructure. 

Responsibilities 

Physical Security Operations 

• Operate and support the Verkada physical security platform, including cameras, access control, sensors, and alarms. 

• Monitor system health, availability, and alerts to ensure continuous coverage and functionality. 

• Perform daily administrative tasks including user access management, role assignment, and permission reviews. 

• Perform reviews of employee background checks to ensure they meet company standards. 

• Independently analyze system alerts, operational anomalies, and site conditions to determine appropriate corrective actions, escalating or coordinating remediation when necessary. 

• Support physical security incident response in coordination with the SOC/NOC, including video review, evidence collection, and operational support. 

• Maintain accurate system records, site inventories, and device documentation. 

Incident Response and Investigations 

• Support investigations related to theft, safety incidents, unauthorized access, and policy violations. 

• Preserve and export video and access control evidence in accordance with legal, privacy, and retention requirements. 

• Partner with Field Operations teams, the SOC, NOC, Legal, HR, and Facilities during incident response and investigative activities. 

• Assist with after-action reviews and recommend improvements to detection, response, and physical security controls. 

Engineering and System Support 

• Configure, deploy, and maintain Verkada devices, including camera placement validation, access control configurations, and sensor tuning. 

• Assist with new site onboarding, expansions, and upgrades, including coordination with Field