Classifieds Account Manager - Legals

Client & Account Management

• Manage ongoing relationships with legal classified clients, including county municipalities and advertising agencies.
• Serve as a trusted point of contact, ensuring advertising needs are executed accurately and on schedule.
• Support account retention through proactive communication, responsiveness, and issue resolution.

Legal Classified Execution & Compliance

• Coordinate and oversee placement of legally required classified advertisements across ACBJ markets.
• Ensure ads meet publication standards, formatting requirements, and client specifications critical to compliance.
• Monitor deadlines, revisions, and approvals to mitigate errors, delays, and compliance risks.

Platform & Workflow Management

• Utilize ACBJ’s i‑Publish system to submit, track, revise, and manage high volumes of legal advertising.
• Coordinate with the Business Design Desk to ensure accurate ad creation, revisions, and on‑time publication.
• Maintain organized records, documentation, and workflows in a fast‑paced environment.

Operational Efficiency & Customer Experience

• Identify opportunities to improve operational efficiency through standardized workflows and process improvements.
• Serve as the day‑to‑day contact for assigned accounts, proactively communicating timelines and next steps.
• Resolve client issues efficiently while maintaining professionalism and service excellence.

Qualifications

• 2+ years of experience in advertising account management, media operations, or sales support; classified or legal advertising preferred.
• Experience working with legal and/or compliance‑driven advertising strongly preferred.
• Notary Public or ability to become certified within first 45 days of employment.
• Strong attention to detail and exceptional organizational skills.
• Ability to manage high volumes of advertising across multiple clients and markets.
• Excellent written and verbal communication skills.
• Experience with publishing or ad‑management platforms; i‑Publish experience a plus.
• Ability to work in a hybrid (4 in-office days/ 1 remote-day) setting efficiently.
• Collaborative, customer‑first mindset with the ability to work cross‑functionally.