Customer Service Consultant DACH

Are you ready to make a global impact and foster success in the digital health and fitness realm? Virtuagym, a leading SaaS company in the industry, is looking for a Customer Service Consultant to join our vibrant Amsterdam team. As our company expands, we're on the lookout for a dedicated individual to elevate our client success endeavors to new heights.

This is a remote position (within the Netherlands), where you will be working for our Amsterdam office. We are a remote-friendly company, meaning you can work from your home whenever you want in the Netherlands, and of course at our office (with rooftop terrace) that is located in the heart of Amsterdam. It’s up to you! Additionally, you can work from any location you want within Europe up until 4 weeks at a time for a maximum of 12 weeks in a year.

What this role looks like

As Customer Service Consultant, you will mainly focus on supporting our customers in the DACH region. You will be at the forefront of ensuring our clients' long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

Your key responsibilities

• Investigate and resolve system issues collaboratively with the product department;

• Deliver efficient and effective customer support via email and phone channels;

• Build and nurture customer relationships to enhance retention and loyalty;

• Offer creative solutions, handle objections, and de-escalate challenging client situations;

• Encourage upselling and cross-selling to maximize customer lifetime value;

• Address churn risks, cancellations, and payment-related queries;

• Contribute to departmental process enhancements through feedback and project participation.

Requirements

What you will bring to the CS team

• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, organized, with good time management and attention to detail;
• Great at following instructions and processes;
• [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is a must (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits:

🌎 Remote-friendly: you can work from home in The Netherlands whenever you like.

Please note: for our Amsterdam office vacancies, even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands, and hold a Dutch citizen service number (BSN).
🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days

🏡 Pension scheme and a holiday allowance of 8%

💻 We provide your home office set-up and hardware and a working-from-home allowance.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Y