IT Director, Commercial Systems - Shockwave Medical

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is hiring for a IT Director, Commercial Systems - Shockwave Medical to join our team located in Santa Clara, CA.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview 

The IT Director, Commercial Systems leads the strategy, architecture, product management, engineering, and operations of the commercial platforms that support Shockwave Medical's Go-to-Market teams. This role is the primary technology partner for Marketing, Sales, and Customer Success, ensuring commercial systems are scalable, AI-enabled, and compliant with J&J MedTech and regulatory standards.   

This leader owns the Salesforce ecosystem and related applications, building a connected platform that drives growth, improves customer engagement, and boost field productivity. The ideal candidate brings strong judgement, transformative vision, and a hands-on style suited to fast-moving, regulated MedTech environment. 

Key Responsibilities 

🔹 Strategic Leadership & Vision 

• Define and execute a multi-year commercial technology roadmap aligned with growth goals and enterprise standards. 
• Set an AI-first vision embedding AI/ML and GenAI capabilities end-to-end across all commercial processes — from lead generation and territory management to customer engagement and post-sale support. 
• Promote a product mindset that focuses on outcomes and measurable business value.  
• Translates business priorities into scalable, innovative technology solutions. 

 

🔹 Platform Ownership & Engineering 

• Own product management, architecture, engineering, and operations across commercial platforms, including but not limited to:  
• Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud) 
• Salesforce ecosystem applications (including CPQ, CLM, Incentive Compensation etc) 
• Marketing automation and digital engagement platforms 
• Customer success and contact center technologies (e.g., Amazon Connect, Genesys, and 8x8) 
• Ensure smooth integration with ERP, Data & Analytics, and PLM/Quality systems. 
• Improve performance, reliability, scalability, and security across all commercial systems. 

 

🔹 AI Transformation & Innovation 

• Lead the design and deployment of AI-enabled processes across the commercial value chain — including intelligent forecasting, next-best-action recommendations, automated lead scoring, AI-powered customer insights, and predictive analytics. 
• Use Salesforce Agentforce, and emerging AI