21GRAMS- Account Director

Job Summary:

Real Chemistry is looking for a Account Director to join our growing team!

21GRAMS, a Real Chemistry subsidiary is an advertising agency born to make healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It’s a place where people subscribe to the adage, “Be good to each other, but hard on the work.” A place where people are not just in it for the paycheck, but to make a dent in the universe. Sound like you?

21GRAMS is in search of an Account Director. In addition to being the diplomatic face of the brand, both internally and externally, they accept the role of manager, liaison, thinker, and problem-solver. The Account Director leads broad-based, complex work-streams, is critical to the smooth running of Accounts, is a credible advisor and has very strong marketing communications experience.

The Account Director has mastered communications, project management, and has a strong point of view on the pharmaceutical side. This person should be able to confidently lead client projects and internal teams, encouraging smart, effective and integrated solutions, and always deliver results and client satisfaction. This position offers the opportunity to become an internal leader while developing strong relationships with clients.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville or San Francisco—or remotely within the US, depending on team and business needs.

What you'll do:

• Establish and maintain productive working relationships to drive agency success
• Demonstrate understanding and knowledge of key messages/message platform, data, and promotional story for brand and competition
• Develop and align on key agency/client documents that drive success (e.g., Project and Creative Briefs)
• Read and interpret analytics around programming, tactics, and overall brand performance (e.g., metrics, KPIs, goals)
• Negotiate, when necessary, to meet and deliver on client needs while managing agency resources and projects effectively
• Continuously identify new opportunities to make recommendations based on customers, markets, and competitive environments, including corresponding rationales
• Lead by example: exhibit professional conduct while providing ongoing leadership as a role model for the team
• Demonstrate a solutions-oriented approach and collaborate across teams to drive success
• Pursue business objectives, while developing talent and preserving the 21GRAMS culture
• Supervise, train, and mentor team members to develop the skills and careers of others by providing guidance

This position is a perfect fit for you if:

• Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I", genuinely resonate with how you work and lead.
• You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.
• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.
• You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.
• You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.

What you should have:<