870407-FloridaCommerce-OPS DISTRIBUTED COMP SYSTEMS SPECIALIST - 40099880

Requisition No: 870407 

Agency: Commerce

Working Title: 870407-FloridaCommerce-OPS DISTRIBUTED COMP SYSTEMS SPECIALIST - 40099880

 Pay Plan: Temp

Position Number: 40099880 

Salary:  $20.00 per hour 

Posting Closing Date: 03/06/2026 

Total Compensation Estimator Tool

Your Specific Responsibilities:

• Analyzing and resolving software, hardware, telephone, and communication problems. Software includes, but is not limited to, Microsoft Office suite/365, CISCO Virtual Private Network, Adobe products, desktop operating systems, and mobile devices.
• Assists with major projects, minor projects and assigned tasks as deemed necessary.
• Assuming ownership of all contacts made by logging each into the department’s service ticket tracking system, resolving assigned issues, and monitoring system for completion of issues.
• Accepting user calls by being logged into the Genesys Cloud software during work hours unless on the floor assisting users.
• Timely resolution or forwarding of problem calls/tickets to appropriate area for resolution while maintaining ownership.
• Installing and maintaining computer systems for use by end users including the hardware, software, peripheral equipment, and communications components.
• Testing and monitoring software, hardware, and peripheral equipment to evaluate use, compatibility, effectiveness, and adequacy of product for user.
• Assists in maintaining operational procedures, processes, and other technical documentation.
• Perform other duties as required.

 

Required Knowledge, Skills, and Abilities:

• Proficient in administration of Windows (Windows 10, Windows 11) operating system platforms.
• Knowledge and experience in the administration, maintenance, and analysis of PC/laptop hardware.
• Knowledge and experience with Enterprise service ticket systems and tracking user problems.
• Knowledge and experience with Microsoft Teams.
• Knowledge and experience working in a Help Desk environment.
• Knowledge and experience with Active Directory [AD], AD user accounts, and AD group policies.
• Knowledge and experience supporting users through remote access software or clients.
• Ability to work independently and as a team member.
• Ability to utilize problem-solving techniques.
• Ability to comprehend, develop, and interpret technical documentation.
• Ability to communicate effectively.
• Strong organizational skills are necessary.
• Ability to understand and comply with laws, rules, regulations, policies and procedures.

 

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Must be available for on-call and overtime as required.
• Must be available for emergency situations. (e.g. hurricanes)
• Must be able to lift at least 30 lbs.
• Must live in the Tallahassee Area.

 

Pay:

$20 per hour

 

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

 

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

 

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

 

The Work You Will Do: