Claims Experience Team Leader

Description

Who We Are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What We’re Looking For

Faye is looking for a Claims Experience Team Leader to join our fast-growing team as we take over the travel industry. This key role will ensure that the Claims team is delivering a customer-first, best-in-class claims service to our valued customers. We are seeking an individual with proven experience leading claims professionals in a results-oriented, customer-centric environment. Previous success in leading teams to meet productivity and quality goals in an associate-focused and collaborative organizations is also necessary.

Responsibilities

• Oversee and lead a team of Claims Examiners, ensuring adherence to company policies and procedures while delivering exceptional customer service.
• Develop and implement strategies to optimize claims processes and improve efficiency.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions as needed.
• Provide coaching and mentoring to team members to foster professional development and enhance performance.
• Collaborate with other departments to resolve complex claims issues and ensure seamless customer experience.
• Stay updated on industry trends, regulations, and best practices to continuously enhance claims operations.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 5 years of experience in the claims function, and at least 3 years in a supervisory role.
• Strong understanding of insurance principles, policies, and procedures.
• Proven track record of leading teams to achieve productivity and quality targets in a customer-centric environment.
• Excellent communication and interpersonal skills, with the ability to effectively coach and motivate team members.
• Exceptional problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Qualifications

None