Patient Coordinator - Operation Mend

General Information

Press space or enter keys to toggle section visibility

Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday- Friday, 8am- 5pm, flexible evenings/ weekends Posted Date 04/03/2025 Salary Range: $32.56 - 49.35 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 23744

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

The Operation Mend Program is seeking a full time Patient Coordinator to provide clinic and administrative support for the Operation Mend program. Major duties include: 

• Coordination and scheduling of new and follow-up patient consultations, appointments, labs, surgical procedures, and scheduling for Operation Mend. 
• Collaboration with UCLA physicians, social workers, and clinical care teams to optimize the continuum of care for patients suffering psychological and/or physical injuries. 
• Verify new referral eligibility with the patient care teams and assist the patient coordinators and other team members in creating concise and accurate patient files related to their needs at UCLA Operation Mend.  
• Collect and manage all relevant clinical data (intake forms, photographs, patient health history, labs, images, etc) prior to consultations
• Assist with coordination of video conferencing as needed
• Obtain insurance pre-authorizations; coordinate additional appointments and insurance authorizations with other specialists as needed. 
• Coordinate lab tests. 
• Compile and dispatch medical records to Operation Mend care team members in a timely manner. 
• Be responsible for keeping up-to-date records, photos, post-operative notes, and communicating directly with patients and caregivers on a regular basis. 
• Work in coordination with colleagues at the other Warrior Care Network sites to help assess programmatic components and assist in data integration and process improvement.

Pay Range: $25.95 - $54.50

Job Qualifications

Press space or enter keys to toggle section visibility

• Skill in multi-tasking, analyzing information, problems, situations, practices, and procedures to define the problem, identify relevant concerns or factors, identify patterns and tendencies, formulate logical and objective conclusions, and recognize alternatives and their implications
• Recognizing and understanding patient priorities for scheduling and follow up
• Skill in establishing and maintaining cooperative and collaborative working relationships with administrative, clinical and academic personnel using diplomacy and confidentiality
• Knowledge of Care Connect
• Proficient in Microsoft Office