Job Description Summary

The North America Region Leader is responsible for the overall operational and financial performance of a large fleet of wind turbines under multi-year service contracts across the United States and Canada. The Region Leader will ensure the highest standards of safety, quality, and operational excellence in the execution of all service activities, driving customer satisfaction and achieving demanding business targets.

Job Description

Key Responsibilities:

Operational & Contract Management

• Safety & Quality Leadership: Champion a zero-fatality safety culture and maintain the highest quality standards for all maintenance, troubleshooting, and repair activities.
• Contract Execution: Oversee the successful and profitable execution of multi-year service agreements, ensuring compliance with contractual obligations, including Availability Guarantees and performance metrics.
• Service Delivery: Direct and manage all aspects of wind turbine service, including:
  • Planned Maintenance (PM) and scheduled inspections.
  • Troubleshooting and corrective maintenance.
  • Major component repairs and replacements (e.g., gearboxes, generators, blades).
  • Transactional/Upgrades Execution aligned to region targets for work outside of contractual scope and fleet. 
• Efficiency: Implement continuous improvement initiatives to enhance service efficiency, reduce operational costs, and maximize turbine uptime.

Financial and Commercial Performance

• Budget Management: Responsibility for the regional service business, including developing, managing, and achieving annual operating budgets.
• Target Achievement: Meet or exceed aggressive performance targets for.
  • Operational Availability of the contracted fleet.
  • Financial Budget adherence (cost control).
  • Transactional Sales (non-contracted services, upgrades, and spot work).
• Commercial Strategy: Work closely with the Sales and Commercial teams to support the negotiation, renewal, and expansion of service contracts.

Leadership and People Management

• Advanced Leadership: Provide inspiring and decisive leadership to a large, geographically dispersed team of employees and contractors, including field technicians, site managers, and administrative staff.
• Talent Development: Focus on the recruitment, training, development, and retention of a highly skilled and safety-conscious workforce.
• Performance Management: Establish clear performance goals, conduct regular reviews, and foster a culture of accountability and high performance.

Stakeholder Management and Industry Influence

• Customer Relationships: Build and maintain strong, high-level relationships with key customers (asset owners, utilities, independent power producers) across all countries in the region, acting as the primary executive point of contact for service matters.
• Regulatory Compliance: Ensure all operations comply with local country-specific environmental, health, safety, and labor regulations.
• Industry Influence: Develop and leverage relationships within the broader wind energy industry, including suppliers, governmental bodies, and industry associations, to advance the company's position and influence regional standards.

Required Qualifications:

• Bachelor's degree from accredited university or college in a relevant discipline.
• 10+ years’ experience in wind energy services, power generation, or industrial field services operations within the energy sector, including multi‑site service delivery.
• 8+ years of senior leadership experience leading direct and matrixed teams of employees and contractors in a regional services environment.
• Strong knowledge of operations and contractual services execution, including P&L ownership, budgeting/forecasting, availability guarantees/SLA performance management, transactional services (upgrades/spot work), and EHS/regulatory compliance.

Desired Characteristics:

• Strong people leader with a track record of managing diverse, geographically dispersed teams.
• Executive communication and presentation skills; comfortable engaging asset owners, utilities, and IPPs at senior levels.
• Strong contractual/legal understanding of large energy equipment contracting, Services, and After‑market, including availability guarantees and remedies.
• Broad unders