Training Support Analyst

Description

The Training Support Analyst requires comprehensive knowledge of teaching and learning techniques and methods, and operates application software, including word-processing and spreadsheet programs. This position requires someone with strong communication, presentation, interpersonal, and customer service skills, attention to detail is essential, a strong work ethic, and a commitment to excellence. 

  Essential Functions of the Position:

•  Coordinating with multiple employers to assist with the development, dissemination, and completion tracking of training modules.
• Track time-sensitive training requirements by coordinating and scheduling instructor-led training (ILT) with process owners, recording ILT participation, and maintaining records of ILTs.
• Collect data from multiple databases to develop spreadsheets and reports.
• Evaluate the effectiveness of training/course by observing student performance and student application of techniques/skills.
• Demonstrate presentation skills and ability to deliver an effective, professional training presentation.
• Establish course content and objectives.
• Updates course documentation continuously to ensure timeliness and relevance.
• Develop and revise courses using instructional system design & development (ISD) methodology.
• Conduct training.
• Perform all other position-related duties as assigned or requested.
• Other duties as assigned. 

Requirements

• Bachelor's degree from an accredited college or university, emphasizing education, adult learning or teaching and learning technologies, and 5 years related instructional development experience.