People Operations Coordinator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a People Operations Coordinator to join our People Operations team to support the creation, delivery and effectiveness of HR processes across the employee lifecycle. As a member of our small and nimble team, you are excited by new challenges and embrace opportunities to solve problems. You will provide an exceptional customer experience for all stakeholders from onboarding through offboarding as one of our key representatives for day-to-day HR inquiries. You’ll collaborate with our internal departments, such as Benefits, Payroll, Legal, Accounting, IT, Employee Relations, and Talent Acquisition on various tasks, projects, and complex problems.
 

You’ll report to the People Operations Manager and work a hybrid schedule from our Santa Ana, California office 4 days per week.
 

What You’ll Do:

• Serve as a point of contact for employees and managers both in person and via our shared email inbox for all their HR-related needs, including but not limited to: onboarding, job/status changes, offboarding, workers compensation, and workplace safety

• Collaborate with partner teams across People to ensure fundamental HR services and day-to-day operations are smoothly delivered, including assigning inquiries to the appropriate functional teams

• Understand and interpret company policies and procedures to answer employee questions

• Execute HRIS tasks and transactions, ensuring changes flow appropriately throughout our systems to support data integrity and compliance

• Maintain and update employee policies and data, including but not limited to: employee records, I-9 verification documents, benefits and leave data

• Assist with administration of employment verifications, personnel files, unemployment, tax notices, disability claims, and labor law posters

• Provide administrative support throughout the employee lifecycle from onboarding to offboarding
   

Who You Are: 

• 1-2 years of experience in Administration or Human Resources; Bachelor's Degree strongly preferred. Recent graduates with relevant studies and internship experience will be considered.

• Tech savvy with the ability to easily learn and use new software (G-Suite, Workday)

• Outstanding verbal and written communication skills

• Detail-oriented with a core focus on ensuring data integrity and accuracy

• Adaptable to the changing needs of a fast moving, high growth organization

• Self-starter, proactive and a team player where no task is too small for you

• Ability to handle sensitive and confidential employee information with discretion, ensuring compliance with privacy laws and organizational policies
   

Hourly Range: The hourly range for this position is $22-$26.63. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
 

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 

• Vacation: All full-time employees are eligible for paid vacation 

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 

• Employee Discounts: Employees receive discounts on select grading services for approved submissions 

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 

• Fun Working Environment: Our team members are invited to participate in celebr