Inbound Operations Manager

Our Colonial Heights, VA location is seeking an Inbound Manager responsible for managing the inbound operation of the Distribution Center to ensure all receiving, storing, handling returned/damaged goods, and administrative tasks are met while continually seeking feedback and improving processes to ensure the customers’ expectations are exceeded every day.

We offer a climate-controlled, small-team environment where you rarely have to work weekends!

WHO WE ARE

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

OUR VALUES

Never Settle – Share the Customer Goal – Give Power – Be Passionate – Do Good

Come join our amazing team where we go for great, put the customer first, operate as one team, cultivate a passion for animals, and always act responsibly for customers and society! We offer a climate-controlled, small-team environment where working weekends is a rarity.

The Inbound Operations Manager manages the inbound operation of a Distribution Center to ensure all receiving, storing, handling returned/damaged goods, and administrative tasks are met while continually seeking feedback and improving processes to ensure the customers’ expectations are exceeded every day.

COMPANY BENEFITS

• Medical, Dental, & Vision Insurance starting on Day 1
• Generous holiday and paid time off policy
• Company paid life and AD&D insurance
• 401(k) with generous company match
• Pet Insurance
• Employee Stock Purchase Program and more!

JOB RESPONSIBILITIES

• Plans and directs all receiving, storing, handling returned/damaged goods, and administrative tasks to ensure customer and company requirements are met.
• Manages the inbound team in the unloading of freight trucks delivering merchandise to the DC; counting of pieces/ packages/ pallets; and signing of Bill of Ladings according to company policy. Ensures correct shipment has been delivered and all product received is accurately recorded in system
• Main point of contact for all inquiries regarding inbound operations.  Works with internal partners (Accounts Payable and Purchasing) and vendors regarding orders received.  Answers questions and provides information to resolve any outstanding issues in a timely manner. Communicates discrepancies to appropriate individuals which many include: Accounts Payable, Purchasing, Vendors, other DC facilities, and/or sales staff.
• Adheres to all protocol regarding the receipt of pedigrees: documents receipt appropriately, confirms shipments are accurate and approvals are obtained prior to distribution; follows up on outstanding approval requests to meet the needs of customer.
• Accountable for all Inbound functions during inspections and audits: keeps accurate records, provides information and answers questions
• Schedules all inbound shipments and is main point of contact for carriers regarding initial scheduling and changes.
• Maintains the morgue to include ensuring all items are systematically accounted for and returnable to the vendor; all products are returned per vendor policy; all documentation is filed and maintained.
• Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification. Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee needs
• Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day.
• Ensures the timely and accurate processing of customer product returns.
• Ensures high inventory accuracy through daily cycle counts, physical inventories, timely inventory adjustments and vendor returns, and actively monitors morgue inventory.
• Operates and maintains certification for material handling equipment such as forklifts and pallet-jacks, as required.
• Manages team’s performance, including: performance evaluations, training, development, coaching, disciplinary action and attendance management.
• Leads and assists in other projects and performs other duties as assigned.

REQUIREMENTS

• Minimum of three years of experience in warehouse or production environment.
• Minimum of two years experience with a pharmacy or pharmaceutical wholesaler/distributor.
• Minimum three years management experience
• Must meet any minimum certific