Senior Manager, Clinical Applications Engineering

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Senior Manager of Clinical Applications Engineering (CAE) will lead a team supporting the early adoption of Intuitive’s next-generation robotic platform. This leader will be responsible for ensuring clinical users successfully transition from initial training to proficiency and mastery, accelerating adoption by providing technical and procedural expertise. The Senior Manager will also serve as a strategic bridge between early clinical users, cross-functional development teams, and internal commercial partners—shaping the platform’s success through evidence generation, procedure development, training pathways, workflow optimization, and customer experience.

Essential Job Duties

Leadership & Team Development

• Build, mentor, and manage a team of Clinical Applications Engineers who provide procedural support, training, and feedback during clinical adoption.
• Establish performance standards, career development pathways, and coaching to grow organizational capabilities.
• Allocate team resources effectively to balance procedural coverage, training demands, and organizational initiatives including support of clinical studies at scale.

Clinical & Procedural Support

• Oversee and, as needed, provide direct procedural support at new clinical sites to promote safe and effective system adoption.
• Partner with field sales and education teams to ensure clinical users receive comprehensive support—from early learning curve progression through the development of advanced procedural skills—driving safe adoption and long-term proficiency.
• Develop and ensure best practices for procedural workflow, troubleshooting, and adoption are captured and standardized across the team including the development of training pathways.

Cross-Functional Collaboration

• Collaborate closely with Clinical and Medical Affairs, Regulatory, Clinical Research Engineering, Training & Education, and Commercial teams to identify and address user challenges.
• Provide structured feedback and insights to engineering, marketing, and program leadership to inform product improvements and training curricula.
• Maintain consistent and open communication across field, clinical, regulatory and development stakeholders.

Strategic Contributions

• Shape the platform adoption strategy by identifying systemic barriers to uptake and proposing solutions.
• Contribute to and stay current on relevant clinical literature, procedural practices, and competitive technologies to inform organizational direction.
• Represent Clinical Applications Engineering in internal and external forums

Qualifications

Required Skills and Experience

Required:

• Bachelor’s degree in biomedical engineering, life sciences, or related healthcare field.
• Minimum of 7–10 years of clinical/technical experience in healthcare, with at least 3-5 years in a leadership role managing teams.
• Experience supporting highly complex medical technologies in clinical environments.
• Proven ability to lead teams through ambiguity, set strategy, and deliver results in a dynamic, h